I am a VERY BRAND NEW CUSTOMER*RIDER of Lyft. This morning I got charged twice. I got c...

GetHuman-doritawi's customer service issue with Lyft from September 2018

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The issue in GetHuman-doritawi's own words
I am a VERY BRAND NEW CUSTOMER*RIDER of Lyft. This morning I got charged twice. I got charged for a no-show by a driver, whose name DID NOT APPEAR on my App. I never took my eye off my phone, and his name NEVER appeared -- only the one that showed up * minutes later and took me to my destination -- after he took me to the wrong place. I don't think it's right or ETHICAL to try and piggy-back off one customer. I waited outside my house for my driver. There WAS NO OTHER DRIVER that showed up. Sounds like somebody was trying to make extra money at my expense. I am not rich. My car is being repaired and it's going to cost a lot of money. Now I get charged extra by someone who MAYBE just drove by my house? I was actually standing in my driveway under the BRIGHT motion sensing lights, so as not to be missed and waiting for my stated driver, Francisco. This is not right. Charging a new customer for a no-show, when I stood in front of my house waiting and looking for my driver, Francisco, while Alfredo just does a drive-by. Maybe Alfredo was looking at the wrong address in the dark. By the way, my STREET often gets mistaken for the one before it with the SAME NAME, but it is a PLACE. These drivers would not know if they had the right address (GPS or not) since they don't leave their cars to read addresses -- especially in the early morning darkness. Alfredo's no-show claim cost me $**.** at a time that's tough. I used Lyft to go to work. I think Lyft should refund the amount, or I won't be recommending Lyft to my friends and colleagues. They'll charge your card using flimsy reasons like a no show. Reminds me of a UPS driver I waited for in my driveway, and he just drove by and had the nerve to write on the delivery card that NO ONE ANSWERED THE DOOR(!). The liar NEVER EVEN LEFT the vehicle or even slowed down past my house. My sister was there with me and witnessed the BS. Today is Thursday, September **, **** and I am already not too pleased with Lyft service. For one thing, the drivers follow their GPS (as a standard procedure, I guess), but the routes are longer, congested. The morning driver took me to the LAX terminal, when I told him he was going the wrong way long before that. I work a mile EAST of LAX. The second (after-work) driver couldn't find me for ** minutes, even though I stood under the HUGE building sign with the address I had punched in as my work address. He claimed that I should not have moved from the spot where I booked by ride on my phone (which WAS INSIDE MY WORK BUILDING). Common sense would tell you that you need to go outside (eventually) to be seen to get picked up. He said he needed to follow my phone's signal. If so, then why was he a HALF A BLOCK AWAY at a building with a different address and name from the one I kept telling him on the phone when he called me? Another (smarter) driver named Dan actually beat George to the address, but he went to the back of building while I stood IN FRONT of the building UNDER THE HUGE, HUGE SIGN. I can't wait in the back with huge trucks coming and going. Doesn't make sense. I waited where it was safer (I thought) on the sidewalk where there are TWO BLARING SIGNS with the pickup (work) address I punched in on my App. I may be new to Lyft, but I am far from stupid or lacking in common sense.
They should REFUND ME the $**.** for the no-show driver.
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Customer service issue
Reported by GetHuman-doritawi
Sep 28th, 2018 - 3 mons ago
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GetHuman-doritawi started working on this issue
Sep 28th 1:04am