Lyft Customer Service Issues

Archive 31

The following are issues that customers reported to GetHuman about Lyft customer service, archive #31. It includes a selection of 20 issue(s) reported September 27, 2018 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
Hello, my name is Saundra J. My daughter is a Lyft driver, and I allowed her to use my credit card once. However, Lyft keeps charging it without her or my permission. I have canceled and replaced my card twice, but Lyft still has access to the new card number. My Mastercard company mentioned that Lyft has a contract with them allowing access to the new card number. I urgently need to speak with someone from the Lyft department to remove all my old and new card information from their system. This issue is also affecting my mother, so I will be handling those credit card calls as well. I hope to hear from someone at Lyft soon to resolve this matter. Thank you.
Reported by GetHuman1215295 on Thursday, September 27, 2018 2:09 AM
I won a $15 Lyft credit at a festival recently but wasn't aware that the credit was only valid for 7 days until it expired. I had downloaded the Lyft app specifically to use this credit and hadn't set up payment details in time due to not having a bank account or card to link to the app. After a few weeks of trying, I managed to get the app working, but the credit was already gone. I wasn't informed about the time limit or the setup process beforehand. I'd like the $15 credit code I won (100CGCDFS93WQTCU) to be reactivated or replaced with another credit so I can fully enjoy Lyft's services as a paying and satisfied customer.
Reported by GetHuman1216337 on Thursday, September 27, 2018 5:12 AM
I have sent multiple emails regarding a ride that was canceled or missed because the driver named Gabriel driving a silver Kia Forte did not show up. Despite providing him with my location and description, he either passed by or left, resulting in a fee being charged to me. This has occurred several times with your service, making me feel let down and frustrated. I never cancel or miss rides, yet I am penalized for actions of the drivers. I request a refund of $5 to be returned to my account. It is unjust that your company can charge my debit card without transparency. Please address this issue promptly. Contact number: [redacted].
Reported by GetHuman1217901 on Thursday, September 27, 2018 3:25 PM
For the past three days, I have been trying to communicate with Lyft customer service through emails from the representative Maria Christina regarding my lost phone with my driver. Despite multiple attempts to reach out, I have not received any response or a resolution for the return of my phone. The phone number associated with my Lyft account is [redacted], and my email address is [redacted]. I have also left messages with my contact number, [redacted], and through billing receipts, but I have not received any replies. I am frustrated with the lack of progress and communication on this matter. It has been three days, and I have not heard back from Lyft or my driver, Rainer. I kindly request Lyft to pass on my contact information to the driver so I can recover my phone. Thank you. - Derek C.
Reported by GetHuman-ricozool on Thursday, September 27, 2018 7:30 PM
I'm requesting not to be charged as a no-show. Today, on 9/27/18 around 4:40pm, I booked a shared ride from [redacted] Walnut st. The driver, Charlie in a white Subaru Forester, indicated he had arrived, but he was not at my location. After phoning him, he mentioned being stuck due to construction at Downing and Blake. This caused a significant delay, and I feel drivers should be better informed about getting to the destination. Charlie's suggestion for me to take a train was not helpful or professional. I waited nearly 25 minutes and would appreciate not being billed for this ride. While I have had positive experiences with Lyft previously, I may consider using other ride-sharing services moving forward. Please confirm the receipt of my feedback.
Reported by GetHuman-tfalagra on Thursday, September 27, 2018 10:20 PM
Hello, Some time ago, I reached out for assistance regarding rides to important doctor appointments. I was generously given credits for the rides, but I noticed they expire on 10/10/[redacted] while one of our appointments is on 10/19/[redacted]. I would greatly appreciate if the expiration date of the credits could be extended to the 20th, allowing for a one-day leeway considering the nature of doctor appointments. This extension would be a tremendous help, especially for my Orthopedic appointment concerning potential back surgery, which is critical for me to attend. Financial constraints make transportation a challenge, and your credits were an unexpected blessing. I hope it's not too much to ask for a slight extension on the validity dates. Thank you for your understanding and consideration in this crucial matter. Best, Cheryle McCarthy
Reported by GetHuman1220144 on Thursday, September 27, 2018 10:28 PM
I am Andrew M. Fimiani, and I have discovered over $5,[redacted] in fraudulent Lyft charges on my previous debit card. I never had the Lyft app on any of my phones. After disputing the charges with Wright-Patt Credit Union (Case #[redacted]), I received letters about my drained accounts due to these Lyft rides. Upon reviewing my account statement, I found these unauthorized charges date back to at least May. Visa claimed the charges were valid, but I believe this points to serious security flaws at Lyft and potentially Visa. I suggest stricter identity verification to prevent such abuses. I have re-opened the investigation with WPCU, obtained my transaction history, and will be filing a police report due to the substantial amount stolen. I urge Lyft to address these security vulnerabilities promptly. I am willing to provide more details and take further actions if necessary. Thank you, Andrew F.
Reported by GetHuman-paeceofb on Thursday, September 27, 2018 10:45 PM
I am a new Lyft customer and today I was charged twice for a no-show by a driver whose name did not appear on my app. I waited for my stated driver, Francisco, but only Alfredo showed up later and took me to the wrong place. I was charged extra for a ride I did not take. This is unfair, especially as I waited outside, clearly visible, under bright lights. There seems to have been confusion with the addresses, as my street is often mistaken for another with a similar name. It is frustrating to be charged $10.00 for a ride I never took. I hope Lyft can refund the amount as this experience has left me dissatisfied. The drivers' reliance on GPS has led to longer routes and confusion in picking up passengers. It is essential for drivers to pay attention to the correct addresses provided.
Reported by GetHuman-doritawi on Friday, September 28, 2018 1:04 AM
I am seeking assistance regarding my Lyft driver profile under the name of Robert Foster. You can reach me at [redacted] or via email at [redacted] I have experienced difficulties with Lyft Support, leading to financial losses and account deactivation despite completing the required rides for the Express Drive program. There has been a lack of accountability for the misinformation provided by Lyft's staff. Despite promises of follow-up, I have not received the necessary support, leaving me in a dire financial situation. I urge someone from Lyft headquarters to address my concerns and compensate me for the losses incurred. I have documentation to support my claims and seek resolution to avoid potential homelessness.
Reported by GetHuman1220877 on Friday, September 28, 2018 1:45 AM
On Saturday night, my sister and I were out and my phone died, so she booked a Lyft. When I went downstairs to meet them, there was no one there. I didn't realize she was stuck in the elevator in the building. Feeling stranded with all the doors locked, I saw a Lyft car and ran to it at 4:45 am. The driver had his Lyft light on, and after explaining my situation, he charged my phone, took me to the bank, and calmed me down before safely getting me home. Later, my sister, who was also stuck in the elevator, and her Lyft driver were looking for me. Lyft truly came through for us that night, saving us, and we are grateful. We owe a debt of gratitude to Lyft for their amazing community of drivers. Thank you for being there for us when we needed help!
Reported by GetHuman1221179 on Friday, September 28, 2018 3:35 AM
On 9/28/18 at 4:06am, I requested a Lyft from Extended Stay America. However, the driver notified me that they had arrived when they were nowhere near my hotel on the map. Despite attempting to contact them via call and text, I received no response, causing me to be late for my intended destination at Rockville metro. Fortunately, the second driver, Alex, was responsive and only a short distance away. I understand that drivers may not answer during the trip, but the lack of response during the initial pick-up caused inconvenience. Clear communication could have prevented this issue.
Reported by GetHuman-shantepe on Friday, September 28, 2018 9:01 AM
I contacted a Lyft driver named Eduardo to pick me up at Planet Hollywood in Las Vegas for a ride to the airport. Despite confirming my location with him over the phone, he never arrived. I attempted to reach out to him multiple times via calls and emails without any response. Unfortunately, I couldn't cancel the ride on the app to book another ride. As a result, we missed our flight and had to wait for the next one for 6 hours. To add to the frustration, my credit card was charged for both the ride and the cancellation fee. I did not cause any of these issues and request the Lyft charges to be removed from my card. An apology for the inconvenience would also be appreciated.
Reported by GetHuman-wrgherbs on Friday, September 28, 2018 9:26 PM
I requested my ride over 48 hours prior to the needed date for pick-up. I had a confirmed driver on Saturday evening, September 15, so I thought everything would be okay. On Sunday, September 16, my ride was supposed to pick me up between 5:00-5:15 am. I received a text stating the driver would arrive at 5:29 am. I called the driver mentioning the promised time was 5:15 am at the latest, but he informed me he wouldn't be able to pick me up until 6:00 am (my flight was at 6:45 am). He advised canceling the ride and scheduling another pick-up. I attempted to find alternative transportation, but no one could get me to the airport on time. I was dissatisfied with this experience as I nearly missed my flight because of the delay. This level of service was subpar, and it was frustrating to have a confirmed time and not have the driver arrive as scheduled.
Reported by GetHuman-kaherric on Saturday, September 29, 2018 1:26 AM
I am reaching out for assistance regarding a transportation issue. On September 24th, a member of IEHP named Kelli McDonald was transferred from Apple Valley, CA to Loma Linda University Medical Center. IEHP claims to have paid Lyft for the ride, but Lyft denies receiving the payment. Kelli now needs a ride back to the medical center on October 1st by 6:30 a.m. due to a serious heart condition. It is crucial for her to see her Cardiologist by 8:00 a.m. that day. Kindly review the payment records for the September 24th ride and approve her ride request for October 1st. Kelli's IEHP Member # is [redacted][redacted]. She is deaf and cannot communicate via phone. Please contact me promptly to address this urgent matter.
Reported by GetHuman1230281 on Saturday, September 29, 2018 2:10 AM
I submitted an inquiry 7 days ago and did not receive a response, which I find rude and unprofessional. I bought a $4.99 Lyft pass that was supposed to give me a $4.00 discount on 10 rides, but the discount was not applied to any of my rides. I have taken over 15 rides since purchasing the pass, resulting in me losing over $40.00. This has made me feel manipulated and scammed. As a loyal customer, I am disappointed with how this situation has been handled. I have spent a significant amount of money with your company, but I am considering taking my business elsewhere. I request a reimbursement of $40.00, a refund of the $4.99 pass, and some promo codes to compensate for the inconvenience caused by your negligence.
Reported by GetHuman1232089 on Saturday, September 29, 2018 1:56 PM
I recently had a medical ride with one of your drivers who was very abusive and threatening towards me. The specific driver, Carl Black, was driving a Toyota Rav4 with the license plate BDA0571 in Michigan. He insisted on picking me up two blocks away instead of in front of the building as requested. Even though I explained there were parking spaces available near the door, he parked far away. When he finally picked me up, he did not assist me with my walker and threatened to cancel the ride when I questioned it. Despite being 35 minutes late, he was verbally abusive on the phone during the journey. Please deactivate him from your service immediately.
Reported by GetHuman-reneemva on Saturday, September 29, 2018 3:56 PM
This is my first time using your service and app. Someone put the app on my phone for three of us to use near Chicago. I tried to input our destination at Arlington Heights Nissan from the train without knowing the station's name or address. This caused a mix-up, and the driver had to redirect to Union Station. Phyllis eventually picked us up and completed the ride for $49.93, with a $10.00 tip. However, my Chase card statement shows a $5 fee that was canceled and a pending charge of $41.93. I kindly request the cancellation of this pending charge. Thank you.
Reported by GetHuman1233769 on Saturday, September 29, 2018 7:56 PM
Hello Team, I must share my recent Lyft experience where the driver, Sekou, picked me up at the Philadelphia Amtrak station. During the ride, I noticed he was driving aggressively with loud music, speeding at 80mph in a 50-60mph zone, and had the windows down which made me uncomfortable. Eventually, I heard a strange noise, and it turned out he had a flat tire. Despite this, he seemed clueless about what to do next. He called for roadside assistance and left the car unattended to urinate on the side of the road, leaving me unsure about my safety or how to proceed with my journey. Concerned for my well-being, I decided to book another Lyft ride with Joseph, who thankfully arrived promptly. However, I found his driving unsettling as well, as he made sudden lane changes on the highway without checking properly and relied on a GPS placed precariously near the gear selector, forcing him to look away from the road frequently. Overall, both experiences left me feeling uneasy and unsafe as a passenger.
Reported by GetHuman-neetured on Sunday, September 30, 2018 2:44 AM
During my Lyft ride with driver Hassib, I encountered an unusual payment procedure. After confirming the ride for a $5.61 charge for a short 0.5-mile trip, the fee was charged to my debit card before the ride even started. Seeking clarity, I reached out to Hassib, who explained that it's a precautionary measure to ensure passengers can pay. Although it differed from my past Lyft experiences, I accepted his reasoning and completed the journey. However, upon completion, I was surprised to be asked for payment and a tip again, leading to a double charge situation. I find this situation unsatisfactory and would like a prompt resolution to avoid being overcharged for the ride.
Reported by GetHuman1235205 on Sunday, September 30, 2018 3:53 AM
Last night, two phones were stolen from my car by a driver named with a T, a black guy with a black car and purple interior lights. Despite his promise to return my phone at 2:30, I haven't received them back. The girl's phone number is [redacted]. The driver picked up both a girl and a guy, took us to Wal-Mart, and later picked up another rider. He needs to know there were two passengers. I urgently need my phones to contact my children whom I need to pick up today, and I'm unable to access my email or contact support. My name is Krissy, and the driver can reach me at [redacted]. It's crucial he contacts me as soon as possible, as meeting my children by 6 is time-sensitive and essential for custody arrangements.
Reported by GetHuman-krissyal on Sunday, September 30, 2018 8:12 PM

Help me with my Lyft issue

Was this page helpful?
Thank you and please share!
Thank you and please share!
Needs work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!