Do not charge me as being a no show! I called for a driver at approx *:**pm today...

GetHuman-tfalagra's customer service issue with Lyft from September 2018

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The issue in GetHuman-tfalagra's own words
Do not charge me as being a no show! I called for a driver at approx *:**pm today ******* to be picked up at **** Walnut st (shared ride). Driver: Charlie in a white Subaru Forester. I saw the time to expect him. Msg said he’d “arrived” but he was not where I was. I phoned him and he said he was on Downing and Blake and that there was construction in the area and he couldn’t get through This is not my problem! Drivers need to know how to get to a destination and if there’s an impediment it’s expected that Lyft tell riders at the outset that the rider can’t be picked up. Charlie seemed to think it was no big deal that he couldn’t get to me and suggested I take the train if I saw it! I wasted almost ** minutes waiting for a ride, and I am very upset with this situation. Do NOT charge me for this transaction. I’ve had overall good experiences with Lyft in the past but I think I’ll try your competitors from now on. Pls. Verify receipt of this msg.
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Customer service issue
Reported by GetHuman-tfalagra
Sep 27th, 2018 - 3 mons ago
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GetHuman-tfalagra started working on this issue
Sep 27th 10:20pm