App didn’t allow me to “pick up passenger”. Picked passenger up at the pin but app neve...

GetHuman1191391's customer service issue with Lyft from September 2018

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The issue in GetHuman1191391's own words
App didn’t allow me to “pick up passenger”. Picked passenger up at the pin but app never allowed me to actually pick him up. Drove him all the way to his destination but the app kept trying to reroute me back to his pin location. So i just gave him a free ride. It’s had this problem in the past but eventually it corrects & allows me to pick up the passenger randomly. This time though, i gave a free ride. Is there a way to “pick up” the passenger in the app manually
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Lyft

Customer service issue
Reported by GetHuman1191391
Sep 24th, 2018 - 2 mons ago
I have an issue with Lyft too
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Seen by 8 customers so far
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GetHuman1191391 started working on this issue
Sep 24th 3:50pm