My account with you was hacked at my bank. I Was aware of this action on *********. I...

GetHuman-iamlesli's customer service issue with Lyft from September 2018

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The issue in GetHuman-iamlesli's own words
My account with you was hacked at my bank. I Was aware of this action on *********. I only use this account for my Lyft ride and on Sept **, **** I used it twice, going with Alisha at *:** PM $*.**, and same day coming home with Brandy at *:** PM. This fare was $*.** with a $*.** tip. The account I used was Visa ending in ****. My son sends me money for this account on my phone and he had the same problem with his account. (Damarein Thompson-Orlando Florida) Now I can't use your ride until I get this matter taken care of. My bank is working with me in this matter. Are you having problems within your company regarding this matter? I thank you for looking into this for me. I'm ** years old and need to get around with * minor children all under ** years of age. I'm thanking you in advance for your prompted reply to this matter. I have a doctors appointment on the **th of this month which I will not be able to keep, a $**.** trip each way. Sincerely Leslie Thompson
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Customer service issue
Reported by GetHuman-iamlesli
Sep 24th, 2018 - 2 mons ago
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GetHuman-iamlesli started working on this issue
Sep 24th 2:38pm