Today I had a shared ride. Normally I have no issues with them. Today the second rider...

GetHuman-soaree's customer service issue with Lyft from September 2018

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The issue in GetHuman-soaree's own words
Today I had a shared ride. Normally I have no issues with them. Today the second rider was going from Oakland to Montclair. This ride took me ** mins out of the way. I cannot understand why. If I agree to a ride share I expect it to be a small deviation from my pick and destination. This was a major detour going away from the city and further into Oakland. I was taken onto a freeway I was not familiar with and that made me pause. I needed to see if we going to the right place. This was because at one point the sign Berkeley. I am disappointed in the experience not the driver.
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Customer service issue
Reported by GetHuman-soaree
Sep 22nd, 2018 - 3 mons ago
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GetHuman-soaree started working on this issue
Sep 22nd 4:32pm