I hope your day is going well. I have been requesting lyft's to the VA hospital in Manh...

GetHuman-missbeeg's customer service issue with Lyft from September 2018

3 views
 | 
22026 similar
 | 
0 following
Help with my Lyft issue
First: share to improve GetHuman-missbeeg's odds
Strength in numbers! Companies respond better when others are watching.
What went wrong?
Waiting to see what went wrong with our suggestion for how to get Lyft help.
Before contacting them, items GetHuman-missbeeg may need:
Account holder name, Email address on account, Phone number on account, and Date of birth
The issue in GetHuman-missbeeg's own words
I hope your day is going well. I have been requesting lyft's to the VA hospital in Manhattan. The address is *** E **rd Street. Every time the driver goes to **th Street. I call the drivers and they say there is something in the system that tells them to go there. The address clearly says E **rd. One driver on Sept. **th never answered the phone (I called over * times) and he text me saying he was there (there is a picture of the chat attached below). I told him the entrance was on **rd and he canceled the ride. He was very rude. Today, I requested a lyft to the same address and called the driver immediately. I told him that the entrance was on **rd (there is a ramp that goes to the entrance) and he sat on **th and then canceled. I recieved an email stating I was charged for a cancelation fee even though I didn't cancel the ride and the driver said he was coming around. Then I tried to request another lyft and I again called the driver and told him the same thing (the entrance is on **rd) and he was coming around. Then the request got canceled again when he was right by the hospital on *st Avenue. I got transferred to a new driver all the way on **st street. I waited * minutes to see if the driver would move from his spot and he didn't. I went to cancel the ride and was informed I would be charged again. My mom is a disabled woman who cannot walk to **th street from the hospital. I don't understand why I've been charged twice and she has been waiting for cabs for over ** minutes. Please help me rectify this.
GetHuman-missbeeg did not yet indicate what Lyft should do to make this right.
I have an issue with Lyft too
How GetHuman-missbeeg fixed the problem
We are waiting for GetHuman-missbeeg to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Lyft's attention and get better help faster. Tap below to get started.
Having Lyft issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Lyft email you?
This email address isn't valid
Follow this issue
See how GetHuman-missbeeg fixes it.
This email address isn't valid

Lyft

Customer service issue
Reported by GetHuman-missbeeg
Sep 20th, 2018 - 6 mons ago
I have an issue with Lyft too
Not resolved
Seen by 3 customers so far
Similar issue to 22026 others
0 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman-missbeeg started working on this issue
Sep 20th, 2018 8:04pm