I would like to dispute an incorrect charge of $**.** for a cancelled ride. **On Sept...

GetHuman-nvishnev's customer service issue with Lyft from September 2018

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The issue in GetHuman-nvishnev's own words
I would like to dispute an incorrect charge of $**.** for a cancelled ride. **On Sept **, **** at **:**pm, the driver named Seni was supposed to pick me up but never showed up. As I was waiting on the dark roadside with heavy bags in the rain, the driver called to say he couldn’t find me. I clarified my exact location to him and was expecting to see him any moment. Instead, he abruptly canceled the pickup and I got a cancellation charge for him canceling the pickup!**It was a Lyft shared ride, so it’s possible he picked other passengers before me somewhere closer instead.**After Seni’s cancellation, I was still standing on the curb at the same location in the pouring rain. So I had to book another Lyft ride, this time with a more reasonable driver named Mohammad, and he drove me to my destination a few minutes later.**While still in the car, I immeditately reported the problem with Seni via the Lyft app. A bot on the other end assured me that I will not be charged for the first driver cancelling the ride at the last second. However, the charges still appeared on my bank statement as of today.**Please make sure the erroneous cancellation $**.** fee is credited. And I would also like to file a complaint against the first driver, Seni, who left me hanging.**Thank you.
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Customer service issue
Reported by GetHuman-nvishnev
Sep 18th, 2018 - 6 mons ago
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GetHuman-nvishnev started working on this issue
Sep 18th, 2018 11:26pm