There was a gross discrepancy between what I was charged between two different rides ev...

GetHuman-jabm_'s customer service issue with Lyft from September 2018

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The issue in GetHuman-jabm_'s own words
There was a gross discrepancy between what I was charged between two different rides even though the distances and times traveled was so close. Please see below details of the rides.*RIDE** *riding with Darryl!*September **, **** at *:** PM* *Ride Details*Shared fare (*.**mi, *m **s)*$**.***Shared Discount*-$*.***Tip*$*.*** * Visa ******$**.*****Pickup**:** PM* ****** Sunrise Valley Dr, Reston, VA***Drop-off**:** PM* *Reston Station Blvd, Reston, VA*.......................................................*RIDE***riding with SR!*September **, **** at **:** PM* *Ride Details*Lyft fare (*.**mi, *m **s)*$*.***Tip*$*.*** * Visa ******$*.****Pickup***:** PM* ***** Reston Pkwy, Reston, VA***Drop-off***:** PM* ****** Democracy Dr, Reston, VA*........................................................*Ride ** took a little less time and was a little less than a mile more in distance. The charge to me was about two and a half times more. *I do not know what caused such a drastic difference. I do know that the driver, Darrell mentioned something about the GPS stating the distance to the Wiehle Metro Station was ** miles (?) away and he knew that was incorrect and just figured his own way to the station. *It had happened to me some time before when traveling to the Wiehle Metro Station that the driver followed the GPS and found himself driving away past the station on the expressway and then had to turn back which was more than a trip in itself. At that time I just let it pass but this is the second time the GPS gave the driver the wrong information. I am wondering if the wrong info on the GPS caused me to billed incorrectly??? But most importantly I want my bill to be corrected.

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Lyft

Customer service issue
Reported by GetHuman-jabm_
Sep 17th, 2018 - 3 years ago
Not resolved
Seen by 5 customers so far
Similar issue to 21397 others
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GetHuman-jabm_ started working on this issue
Sep 17th, 2018 10:08pm

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