I was just notified for a ride but the app froze so it wouldn't allow me to click on to...

GetHuman-aneesasm's customer service issue with Lyft from August 2018

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The issue in GetHuman-aneesasm's own words
I was just notified for a ride but the app froze so it wouldn't allow me to click on to accept the ride I then immediately received a text stating that this would affect my rating may I please speak to someone in regards to this matter this would have been my first ride and I was not able to accept it due to the app freezing up my number is ***-***-****
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Lyft

Customer service issue
Reported by GetHuman-aneesasm
Aug 21st, 2018 - a mon ago
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Seen by 3 customers so far
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Items needed
Account holder name
Email address on account
Phone number on account
Date of birth
Timeline
GetHuman-aneesasm started working on this issue
Aug 21st 8:05pm
GetHuman-aneesasm confirmed the issue is fixed. Hooray!
Aug 22nd 1:35am