I ordered a lyft at *:** am on august **th, ****. As we were driving home the drivers f...

GetHuman982129's customer service issue with Lyft from August 2018

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I ordered a lyft at *:** am on august **th, ****. As we were driving home the drivers front left wheel poped. He then procedded to pull over on the shoulder of route ** and try and fix it himseld with us in the car. After a half hour of him trying to fix it himself he finally called road side assistance. Road side assistance told him that they would not be available for another hour and a half. It was then *:** in the morning. We had been on the expressway for an hour with nothing being done. So i went on lyft and followed the instructions for an accident, which was to dial ***. I contacted the police and they sent two officers, a half hour later. It was now almost *:** am. As i was calling people my driver, was clearly annoyed that i called the police and continued telling me that another lyft was coming. We could not order another lyft because we were in the middle of the expressway. Road side assistance finally showed up and fixed the car. I was charged **.** for a ride that normally takes ** minutes to complete. Instead i was sitting on the side of a busy expressway for * hours while nothing was being done. Our driver then thought it was funny to tell us that, “his cars warning light for his tires came on that night but he just ignored it and said itll be alright and drove on it anyway.” This situation could have been avoided and I dont feel safe that lyft drivers are picking up passangers while ignoring their car lights and being unsafe drivers as he clearly was going above the speed limit. I believe i deserve a full refund just for the fact that it was dangerous, annoying, and should never happen.
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Customer service issue
Reported by GetHuman982129
Aug 12th, 2018 - 7 mons ago
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GetHuman982129 started working on this issue
Aug 12th, 2018 2:01pm
GetHuman982129 indicated the issue is not fixed yet.
Aug 12th, 2018 3:01pm
GetHuman982129 indicated the issue is not fixed yet.
Aug 12th, 2018 3:03pm
GetHuman982129 confirmed the issue is fixed. Hooray!
Aug 13th, 2018 4:37pm