I called for a Lyft and the ride was accepted by a man by the name of San. I was follow...

GetHuman981444's customer service issue with Lyft from August 2018

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The issue in GetHuman981444's own words
I called for a Lyft and the ride was accepted by a man by the name of San. I was following him on the map and noticed he took a wrong turn and then dropped my ride saying he had already picked me up and dropped me off. When I confronted him he said he apparently picked up the wrong customer. This was a huge inconvenience to my sister and I, I would love to keep using the Lyft service, it is great, but because of this incident I’m going to have to ask that you reverse the payment of $**.** back to my card. Thank you.
GetHuman981444 did not yet indicate what Lyft should do to make this right.
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Lyft

Customer service issue
Reported by GetHuman981444
Aug 12th, 2018 - a yr ago
I have an issue with Lyft too
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Seen by 5 customers so far
Similar issue to 15362 others
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Timeline
GetHuman981444 started working on this issue
Aug 12th, 2018 3:48am