I (jorge quintana) was charged a cancellation fee which should not have happened. The...
GetHuman981355's customer service issue with Lyft from August 2018
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The issue in GetHuman981355's own words
I (jorge quintana) was charged a cancellation fee which should not have happened. The uber driver Igor was requested by my girlfriends (Rayah Khateeb) lyft app we saw that he was a block or * away but wasn’t moving, I mean literally ** min So we decided to make his trip easier and go towards him. When approaching his car we saw he was playing online poker. So we decided to cancel... after walking back to the corner where we were standing. I decided to call the lyft this time. Just so happens I get Igor again this time I couldn’t cancel without the fee . So I walked back knocked on his window and asked him to takes us where we had to go. I asked him why he was playing poker. He gave me attitude. And told me I can walk! I then asked if he could cancel my ride since I couldn’t without the fee. He then said I can do it and cancels the ride I then get out the van as I checked the app he proceeded to drive off in a hurry. That’s when I noticed he cancelled the ride with the fee
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