I went to pick up a rider second to last. And once I got there my navigation frozen on...

GetHuman980732's customer service issue with Lyft from August 2018

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The issue in GetHuman980732's own words
I went to pick up a rider second to last. And once I got there my navigation frozen on me and would not come back up. So the rider direct me to his destination with his navigation still working. I drop him off he said he would like to tip me once my system is back up. But when it did come up it said that Jason has cancelled the ride and he didn't. I picked him up and dropped him off. I would like to be paid for the ride.
GetHuman980732 did not yet indicate what Lyft should do to make this right.
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Lyft

Customer service issue
Reported by GetHuman980732
Aug 11th, 2018 - a yr ago
I have an issue with Lyft too
Fixed
Seen by 7 customers so far
Similar issue to 15322 others
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Items needed
Account holder name
Email address on account
Phone number on account
Date of birth
Timeline
GetHuman980732 started working on this issue
Aug 11th, 2018 10:09pm
GetHuman980732 indicated the issue is not fixed yet.
Aug 12th, 2018 1:17pm
GetHuman980732 indicated the issue is not fixed yet.
Aug 12th, 2018 1:19pm
GetHuman980732 indicated the issue is not fixed yet.
Aug 12th, 2018 1:28pm
GetHuman980732 indicated the issue is not fixed yet.
Aug 12th, 2018 1:36pm
GetHuman980732 confirmed the issue is fixed. Hooray!
Aug 12th, 2018 11:21pm