I wanted to use Lyft today for the first time. I requested a ride at noon to be picked...

GetHuman977930's customer service issue with Lyft from August 2018

Help with my Lyft issue
The issue in GetHuman977930's own words
I wanted to use Lyft today for the first time. I requested a ride at noon to be picked up in front of Davids Deli on Geary. There was plenty of white curb space for pick up and after receiving confirmation of my order, my husband and I stood on the curb waiting for an half hour. Dumb, I guess. The driver never came and then I started receiving messages that we were ** minutes and then ** minutes and so forth from our destination. The computer didn't realize that we hadn't been picked. We finally called Uber. I'm sorry our first attempt to use Lyft didn't go better.
GetHuman977930 did not yet indicate what Lyft should do to make this right.
I have an issue with Lyft too
How GetHuman977930 fixed the problem
Sent Lyft Help an email and they were very responsive and figured out the problem. All solved.
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Lyft

Customer service issue
Reported by GetHuman977930
Aug 11th, 2018 - 7 mons ago
I have an issue with Lyft too
Fixed
GetHuman977930 shared how to fix
Seen by 4 customers so far
Similar issue to 15203 others
0 customers following this
Items needed
Account holder name
Email address on account
Phone number on account
Date of birth
Timeline
GetHuman977930 started working on this issue
Aug 11th, 2018 1:05am
GetHuman977930 indicated the issue is not fixed yet.
Aug 11th, 2018 9:32pm
GetHuman977930 indicated the issue is not fixed yet.
Aug 11th, 2018 9:33pm
GetHuman977930 confirmed the issue is fixed. Hooray!
Aug 13th, 2018 4:07pm