I requested a lyft. As soon as I requested it, the trip fee was taken out of my account...

GetHuman976628's customer service issue with Lyft from August 2018

Help with my Lyft issue
The issue in GetHuman976628's own words
I requested a lyft. As soon as I requested it, the trip fee was taken out of my account. $**.**.Then the lyft appt told me, my driver had arrived, but she wasn't here. I was standing outside my apartment building, in the front and she didn't come in. I called her several times and she didn't answer. Then I get a $* cancellation fee. When she wasn't at the address I provided. Why was $** taken out of my account when I didn't take a trip
GetHuman976628 did not yet indicate what Lyft should do to make this right.
I have an issue with Lyft too
How GetHuman976628 fixed the problem
I went to GetHuma.com and filled out an complaint, detailing my issues and attached proof, then submitted it. About twenty minutes later, I recieved an emailed telling me it was fixed. A few hours later, my money deposited back into my account
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Customer service issue
Reported by GetHuman976628
Aug 10th, 2018 - 7 mons ago
I have an issue with Lyft too
GetHuman976628 shared how to fix
Seen by 4 customers so far
Similar issue to 15138 others
0 customers following this
Items needed
Account holder name
Email address on account
Phone number on account
Date of birth
GetHuman976628 started working on this issue
Aug 10th, 2018 7:18pm
GetHuman976628 confirmed the issue is fixed. Hooray!
Aug 11th, 2018 2:19am