Once again. One of your customers is using my credit card to pay for their Lyft rides. I have provided every thing you need to resolve this matter and to accept some responsibility for making sure that the person or people taking has the authorization to use a card that their name does not appear on. I'm sure that it is illegal to accept stolen money for services rendered. I would like to have stolen money be returned to me. Someone from your business sent me a $**.** free ride offer of**

GetHuman-lhpj's customer service issue with Lyft from August 2018

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The issue in GetHuman-lhpj's own words
Get my money back for the services I never used and did not order. ... I have a Lyft app on my phone but it has the name Christopher Riley on it. I have only used Lyft when my car was in the shop back in March or April. I was doing my taxes when I came upon many charges from your company going back several months. My address is **** CAROLYN DR NE ATLANTA GA *****. I am disputing all charges except the * that I had in April. I am not sure what's going on and I have no ride history to check and see when or where these rides originate or the destination. My card has a pending charge for $**.** from yesterday and the last * of the card *****. You have my address and last * of card *. I may be able to help you with who is doing this if I knew the name the driver asked for when he picked up the rider. My phone *(***)***-****
It's not my lift account and only my credit card being used. Have talked to CHRISTOPHER RILEY and there are no rides on his account past April. His phone (***)***-****....phone on record is (***)***-**** but as I said he has no rides in the history. This has been done through another LYFT ACCOUNT. I gave you my name Larry Pennington and my address **** Carolyn Dr ne Atlanta Ga *****. And last four of my card ****. I offered way for me to help you. The driver would have asked for the driver by name. What was that name? The pending charge on my credit card is $**.** from yesterday ***. You have the date, the address and the amount. Can you not talk to the driver or locate the ride? I am not sure why this is a problem. Again my phone * is ***-***-****. Please respond soon.
Giving my money back. I am Retired and **yrs old and this has consumed my day.
Gave the information to you that I had already given to you.
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Lyft

Billing
Customer service issue
Reported by GetHuman-lhpj
Aug 9th, 2018 - a yr ago
I have an issue with Lyft too
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Seen by 24 customers so far
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Timeline
GetHuman-lhpj started working on this issue
Aug 9th, 2018 7:34pm
GetHuman-lhpj indicated the issue is not fixed yet.
Aug 9th, 2018 8:59pm
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Aug 9th, 2018 9:12pm
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Aug 9th, 2018 9:39pm
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Aug 9th, 2018 9:42pm
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Aug 9th, 2018 9:43pm
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Aug 9th, 2018 9:54pm
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Aug 10th, 2018 11:03pm
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Aug 10th, 2018 11:55pm
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Aug 15th, 2018 10:37am
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Aug 15th, 2018 10:56am
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Aug 15th, 2018 10:56am
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Aug 15th, 2018 10:57am
GetHuman-lhpj indicated the issue is not fixed yet.
Aug 15th, 2018 11:01am
GetHuman-lhpj indicated the issue is not fixed yet.
Aug 15th, 2018 11:01am
GetHuman-lhpj indicated the issue is not fixed yet.
Aug 15th, 2018 11:03am
GetHuman-lhpj indicated the issue is not fixed yet.
Aug 15th, 2018 11:59am
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Aug 15th, 2018 12:00pm
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Aug 15th, 2018 12:02pm
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Aug 15th, 2018 12:03pm
GetHuman-lhpj indicated the issue is not fixed yet.
Aug 15th, 2018 12:03pm
GetHuman-lhpj indicated the issue is not fixed yet.
Aug 15th, 2018 12:03pm