Lyft’s inability for client’s changing their travel itinerary enroute and easy to do just that.
GetHuman-stackatr's customer service issue with Lyft from August 2018
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The issue in GetHuman-stackatr's own words
Pick up and deliver a ride for a customer requiring a round trip auto ride....Attempting to re connect after the customer’s appointment and return journey from whence we both began together. ... It’s a long meandering story over availability, support and payment structure for drivers and more specifically, what is and has occurred with one client passenger and one Lyft driver ( me) and the complete ignorance, Mis steps taken by Lyft in making the experience painful and in necessary at all, in the first place..... I believe this issue needs the attention of LYFT’s CEO.
People Change their minds frequently, and enroute. Allowances must be made and made to be very easy to accomplish just that.
Lyft, in my area, is woefully behind the competition....The competition was the first major ride sharing app company....However, and in Lyft’s defense, as a rider it is better....For drivers it’s close to the same. The real plus with Lyft is they actually made me present myself and my car to a neutral location where I wrnt through an interview process and my car was inspected rather thoroughly by Lyft’s representative. After the initial meeting, I was told “we’ll get back with you”....I waited a week maybe more for that final approval to become a Lyft driver....A pain in my *** but they do care who is repping them on the road or so I was led to believe that from the very start.....With Uber, all that was required was presenting the regular paper work and spendin my own money for an inspection at an approved garage....Not terribly thrilled about spending MY own money to get an inspection approved by UBER...Absolutely no one from UBER ever avtually dpent the time to show up and meet me. I hear all sorts of horror stories from my riders about many things.....One common complaint is non fluent English speaking drivers showing up to a client’s location ( in Florida ) without a working air conditioner, a minimally tiny vehicle, and much difficulty in connecting words together in phrases & sentences anyone with any command of the English language can understand. I’m not exaggerating here one iota.
I’m a damned good customer as first a rider starting in Nashville, Tennessee * years ago and shorthly thereafter becoming a driver.....The best part of the “job” isn’t the chump change you receive for driving but the actual people who all have a different & unique story to tell if you’re able to simply listen....That part of the job trumps the rest of it completely.
I may well just pull out those driving certificates, pull out my dad’s old fishing rods and spend my time trying to reel in things I can eat for dinner....When ride sharing works, it’s a wonderful and beautiful experience most times. When it becomes a hazard, difficult to do even the simplest of tasks enroute, you have begun altering a business model that will evetually lose all the cool uniqueness it had in the first place. I’m fed up.....My customer’s fed up.....Change will be emminent.
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