I never did hear from LYFT, so the issues was not resolved.

GetHuman967216's customer service issue with Lyft from August 2018

Help with my Lyft issue
The issue in GetHuman967216's own words
We have a business account with you and request rides for our senior client. We requested a pick-up for a client on ****** at *:**, naming the location of the pick-up and an adjacent building by the pick-up location. The driver cancelled the ride, charged us *.** and said the client was a no-show. He did not contact the number given him. We had to order UBER for the pick-up for our client. His name was Gerald. He drove a Dodge Durango Black GRB****.
GetHuman967216 did not yet indicate what Lyft should do to make this right.
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Lyft

Customer service issue
Reported by GetHuman967216
Aug 8th, 2018 - 7 mons ago
I have an issue with Lyft too
Fixed
Seen by 5 customers so far
Similar issue to 14769 others
0 customers following this
Items needed
Account holder name
Email address on account
Phone number on account
Date of birth
Timeline
GetHuman967216 started working on this issue
Aug 8th, 2018 5:44pm
GetHuman967216 indicated the issue is not fixed yet.
Aug 9th, 2018 1:33pm
GetHuman967216 indicated the issue is not fixed yet.
Aug 13th, 2018 1:46pm
GetHuman967216 indicated the issue is not fixed yet.
Aug 13th, 2018 1:48pm