Hi,**I was charged a $* cancellation fee TWICE, once on June **th and again on July *th...

GetHuman-acutsing's customer service issue with Lyft from July 2018

12225 similar
0 following
Help with my Lyft issue
GetHuman-acutsing's next move: go to the Lyft help center.
Lyft doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-acutsing will want to follow the link below to head to their help center. We will check on GetHuman-acutsing later to make sure it's all set or try to help escalate.
If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.
The issue in GetHuman-acutsing's own words
Hi,**I was charged a $* cancellation fee TWICE, once on June **th and again on July *th - both times I was right where I was supposed to be, very visible and patient, and the driver was nowhere to be seen when the cancellation fee came and I had to re-request a ride. I probably would have forgot to contest it, if it had happened only once, but it happened again, and in both cases I was super vigilant and responsible. I don't use ride shares often, so when I do I am paying full attention to what I am doing. I should be refunded $** and get a free ride for my emotional distress.**Thank you,*-Adam****-***-****
GetHuman-acutsing did not yet indicate what Lyft should do to make this right.
I have an issue with Lyft too
How GetHuman-acutsing fixed the problem
We are waiting for GetHuman-acutsing to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Lyft's attention and get better help faster. Tap below to get started.
Chat with a real person?
If our free tools aren't enough, we partner with a US company that connects you with a live expert right now for a reasonable fee.
Try a Live Expert
Having Lyft issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-acutsing fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman-acutsing
Jul 23rd, 2018 - 10 mons ago
I have an issue with Lyft too
Seen by 2 customers so far
Similar issue to 12225 others
0 customers following this
Follow this issue to see how it gets fixed
Items needed
Account holder name
Email address on account
Phone number on account
Date of birth
GetHuman-acutsing started working on this issue
Jul 23rd, 2018 6:01pm
GetHuman-acutsing indicated the issue is not fixed yet.
Jul 26th, 2018 7:34pm