Sunday, July **-I was waiting for my ride in front of my address at **** NW **th St,Sea...
GetHuman-ntwelker's customer service issue with Lyft from July 2018
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The issue in GetHuman-ntwelker's own words
Sunday, July **-I was waiting for my ride in front of my address at **** NW **th St,Seattle,WA-watched for driver arrival, screen said my car was here - - But it was no where to be seen. I called the call button to talk to driver. I said "If you are on **th as GPS shows , you should be at **th St. He said OK. Then my screen said my ride was cancelled and I would be charged $*.**. Now I was late for church and did not know what to do so I had to run top get the city bus. This is the second time this has happen to me. I have to be able to depend on a ride when I call. If your driver cannot come to th correct address it is HIOS fault not mind. I will not accept this $ *.** fee. I was at my address and the driver was NOT!
GetHuman-ntwelker did not yet indicate what Lyft should do to make this right.
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How GetHuman-ntwelker fixed the problem
I searched through all the lyft internet pages and finally found the red marker that said CALL ME. I pushed thE CALL ME BUTTON and my telephone rang immediately. This was the LYFT support office and I told the girl my story. She was totally wonderful and helpful, Refunded my cancelation fee immediately. So first you google help.lyft.com, then look for the CALL ME box and you are there. It worked for me. It should for everyone else too.
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