I got charged twice last night and both drivers passed by me and decided not to pick me...

GetHuman903190's customer service issue with Lyft from July 2018

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Help with my Lyft issue
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The issue in GetHuman903190's own words
I got charged twice last night and both drivers passed by me and decided not to pick me up. Maybe it’s because I’m trans, maybe they’re just ******** but it’s fucked up. I have both their info. Just not the look. I want my coins back because I was there and they ******* drove right pass me. And I had to figure out another solution. I will not be using Lyft if this is not resolved and I will make sure everyone else I know does not use it. I have an excellent score from all drivers. It’s fucked up when you are standing there, they pass by you and you get charged.
GetHuman903190 did not yet indicate what Lyft should do to make this right.
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Lyft

Customer service issue
Reported by GetHuman903190
Jul 21st, 2018 - a yr ago
I have an issue with Lyft too
Fixed
Seen by 3 customers so far
Similar issue to 11941 others
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Items needed
Account holder name
Email address on account
Phone number on account
Date of birth
Timeline
GetHuman903190 started working on this issue
Jul 21st, 2018 2:59pm
GetHuman903190 confirmed the issue is fixed. Hooray!
Jul 24th, 2018 4:05pm
GetHuman903190 confirmed the issue is fixed. Hooray!
Jul 24th, 2018 4:10pm