Overcharged for ride

GetHuman-csronck's customer service issue with Lyft from July 2018

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The issue in GetHuman-csronck's own words
My estimate for a ride from Boston Logan airport to *A Centennial, Peabody MA (Peabody Marriott Hotel) on July **th was ** miles with an estimate of $**. When we arrived we were charged $** for a **.** mile trip. It was at ** minute trip. I would like a refund. The driver was not following the gps directions.
Refund my charge. It cost $** over the estimate, took twice the time estimate to arrive and drive ** miles over the mileage estimate. The least they can do is give me a refund d.
I’ve gone through the Lyft help center but have not had even the courtesy of an email saying they are reviewing c the complaint. Terrible customer service.
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Lyft

Customer service issue
Reported by GetHuman-csronck
Jul 20th, 2018 - a yr ago
I have an issue with Lyft too
Fixed
Seen by 10 customers so far
Similar issue to 11794 others
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Items needed
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Email address on account
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Timeline
GetHuman-csronck started working on this issue
Jul 20th, 2018 12:13pm
GetHuman-csronck indicated the issue is not fixed yet.
Jul 21st, 2018 2:26am
GetHuman-csronck indicated the issue is not fixed yet.
Jul 22nd, 2018 12:19pm
GetHuman-csronck indicated the issue is not fixed yet.
Jul 22nd, 2018 11:48pm
GetHuman-csronck indicated the issue is not fixed yet.
Jul 22nd, 2018 11:52pm
GetHuman-csronck indicated the issue is not fixed yet.
Jul 22nd, 2018 11:53pm
GetHuman-csronck indicated the issue is not fixed yet.
Jul 23rd, 2018 1:15pm
GetHuman-csronck indicated the issue is not fixed yet.
Jul 23rd, 2018 1:43pm
GetHuman-csronck indicated the issue is not fixed yet.
Jul 29th, 2018 4:29pm