I was in Orlando, FL requesting a ride to **** Conroy Blvd. The Lyft’s driver ride esti...

GetHuman-jamila_p's customer service issue with Lyft from July 2018

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The issue in GetHuman-jamila_p's own words
I was in Orlando, FL requesting a ride to **** Conroy Blvd. The Lyft’s driver ride estimate kept saying that he was * mins away and after ** mins of passing time he never showed up. However my account was charged $*.** for this ride that I never received. I immediately contacted another Lyft driver because I still needed to get to the place and he came right away. His charge was $*.** as well. So my account was double charged $*.** when only one charge was valid. One of those charges needs to be removed ASAP!**Lyft driver’s name was Alvaro and he reported that he picked me up at **:** and dropped me off at **:**pm which is not true. Please fix this issue! Thanks!
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Lyft

Customer service issue
Reported by GetHuman-jamila_p
Jul 18th, 2018 - a yr ago
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GetHuman-jamila_p started working on this issue
Jul 18th, 2018 2:48pm