I requested Lyft at about *:** a.m. on July **. It rarely takes Lyft more than * minut...

GetHuman-mgdabbs's customer service issue with Lyft from July 2018

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The issue in GetHuman-mgdabbs's own words
I requested Lyft at about *:** a.m. on July **. It rarely takes Lyft more than * minutes to get to my house. I had a doctor's appointment near by at *:** a.m. I got a message that Lyft would be at my house in three minutes. The car was in Decatur. Then I got messages that said *, *,**, and ** minutes. The car didn't appear to be moving. I tried to call or contact, and nothing happened. When it was clear that I would not get to my appointment on time, I called my doctor and cancelled. The is usually a $** cancellation fee. Then I called my son to see when he could take me *to the doctor and called the doctor's office back to make a new appointment. Then my cell phone dinged and there was Lyft in front of my house. A different driver was here. I told her what had happened and told her that it was too late for me to go to the doctor, but since she was there, and it might be my only chance to get to the YMCA, I would get her to take me, even if my class didn't stare until **:**. She was helpful. How can I prevent this kind of thing from happening to me again.
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Customer service issue
Reported by GetHuman-mgdabbs
Jul 12th, 2018 - a yr ago
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Seen by 2 customers so far
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GetHuman-mgdabbs started working on this issue
Jul 12th, 2018 1:20pm