Lyft failed to pick me up on an important preschedued ride to my chemo. Need answers!

GetHuman-agneswch's customer service issue with Lyft from July 2018

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The issue in GetHuman-agneswch's own words
I scheduled a ride. It was confirmed. My ride didn't bother to show up. Nor did Lyft contact me for its inability to fulfill its promise ... Last night, I scheduled a Lyft ride for *:** this mornig for my chemotherapy appointment. Scheduling a ride ahead of time is impotrant to me so that I don't have to scramble at the last minute ahead of an painful, but potentially life-saving procedure. *:** came and went. On pins and needles, I waited until *:**, still no sign of my prescheduled Lyft ride, neither a message from Lyft that no driver will be showing up, or that my charge will not go through. Extremely frustraded that I will be late for my very important chemo this morning, I ended up scrambling setting up another ride, which got me to my appointment late.*The problem here is that Lyft has no system to notify its riders when no driver will be showing up for the prescheduled ride. At the least, Lyfft should have notified me before the scheduled pick up time, providing me adequate time to arrange for another service. If the ahead of reservation system does not work, simply cancel it from your service list! I would like to be compensated for my frustration, anger, and being late for my important chemotherapy appointment. I look forward to your timely response.
This was especially frustrating because I was preparing for an important, potentially life saving procedure. I wanted everything ready for my appointment. Lyft dropped the ball on me!
I want compensation for my pain and suffering and for being late to my chemo. I also want Lyft to implement a new procedure where they notify the users the status of its reservations that it cannot fulfill ahead of time, so that the user has adequate time to make alternate arrangements.
Unfortunately, Lyft doesn't have a working phone number for customer service and their online help desk has very limited subjects that it will not allow me to address my issues adequately.
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Lyft app
Customer service issue
Reported by GetHuman-agneswch
Jul 7th, 2018 - 4 years ago
Seen by 18 customers so far
Similar issue to 9834 others
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GetHuman-agneswch started working on this issue
Jul 7th, 2018 5:35am
GetHuman-agneswch indicated the issue is not fixed yet.
Jul 7th, 2018 6:37am
GetHuman-agneswch indicated the issue is not fixed yet.
Jul 7th, 2018 6:52am
GetHuman-agneswch indicated the issue is not fixed yet.
Jul 7th, 2018 6:53am
GetHuman-agneswch indicated the issue is not fixed yet.
Jul 7th, 2018 6:54am
GetHuman-agneswch indicated the issue is not fixed yet.
Jul 7th, 2018 6:54am
GetHuman-agneswch indicated the issue is not fixed yet.
Jul 7th, 2018 5:30pm

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