Lyft Customer Service Issues

Archive 13

The following are issues that customers reported to GetHuman about Lyft customer service, archive #13. It includes a selection of 20 issue(s) reported July 3, 2018 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
This morning, I encountered difficulty entering a drop-off address. Despite the glitch, my driver did arrive to pick me up, though it seems he accidentally canceled the ride while I was in the car. The language barrier added to the confusion as I struggled to input the address, and our language difference made it challenging to communicate. It would be helpful if the app could address the issue hindering me from adding a drop-off location and incorporate a feature for basic communication, maybe with a pre-filled form for essential messages in both Spanish and English. I improvised and found another ride, but I believe the driver and I were both left perplexed by the situation. I hope these suggestions can improve the experience for users and drivers alike.
Reported by GetHuman-jfmorgan on Tuesday, July 3, 2018 3:17 PM
I took a Lyft ride home tonight at around 9 pm. The driver was discourteous and had a passenger directing him where to go using the GPS. He took a longer route, circling back unnecessarily. I suspect he was trying to increase the fare. His driving was also poor, and he argued with me when I suggested a faster way. He belittled me, insinuating I didn't know the area. I am familiar with the city as I was born and raised here. This experience was disrespectful and seemed like an attempt to maximize the fare. I use Lyft regularly, especially for work commutes, and have never encountered such behavior. I request a refund of $6.65 for this trip, as it was unacceptable. If not refunded, I may have to seek alternative transportation services in the future. I appreciate your attention to this matter. Thank you for your assistance. - E.L.
Reported by GetHuman848211 on Wednesday, July 4, 2018 2:38 AM
I need to report an issue with a recent Lyft ride. I took a cab ride on the first of the month to visit my dad, but Lyft charged me $26 for a $6 trip. When I reached out to them, they just advised me to contact my credit card company for a refund. It's frustrating because I am one of the [redacted] people in my church who rely on Lyft, but after this experience, I am considering switching to another service. The lack of proper customer support and communication is disappointing. I simply want my $26 refunded for the short trip I took from [redacted] LaSalle to [redacted] Garland. I didn't authorize any additional tip as the driver had some issues with their navigation system. Lyft's handling of this situation has left a bad impression, and I will be sharing my feedback on various platforms. Thank you for addressing this matter promptly.
Reported by GetHuman-appelche on Wednesday, July 4, 2018 9:29 AM
On 6/27, my fiancé and I had an unsettling Lyft ride in San Diego with Joshua. He seemed kind but also gave off a disturbing vibe. Joshua shared personal struggles and odd stories, veering off course during the ride. This behavior made us uneasy, and we worried briefly about our safety. While we appreciate his friendliness, his conversation made us uncomfortable, especially with mentions of drug use and mental health issues. We finally felt the need to end the conversation and continue our journey. I apologize for the delayed feedback; we just completed a long bike ride and are only now able to provide this review. Thank you for understanding.
Reported by GetHuman850442 on Thursday, July 5, 2018 6:22 AM
Hello, my name is Madison Medeiros, and I recently took a trip with your service. Unfortunately, my boyfriend's phone fell out of his pocket during the ride. After contacting the driver through the Lyft app, I was surprised to see a $15 charge to have the phone returned. However, the driver insisted on $50 because he lives in Hamilton, which I found unfair as I use Lyft due to not driving. I was disappointed by the driver's actions as the app clearly stated $15. I have stopped communicating with him and decided to reach out to you directly. I have screenshots of our conversation if needed. I kindly ask for your assistance in retrieving the phone and addressing this matter with the driver. It's frustrating to have to negotiate the price for our lost items. Thank you for your prompt attention to this issue.
Reported by GetHuman851119 on Thursday, July 5, 2018 2:22 PM
I authorized a payment method on Lyft Driver App but did not receive the expected $[redacted] on my bank debit card as per your policy. The bank routing and account numbers were not available through your system, causing confusion. I am seeking clarification on the necessity of providing both sets of account information and why the routing info was inaccessible. Your prompt attention to this issue is appreciated.
Reported by GetHuman-bstanton on Thursday, July 5, 2018 6:18 PM
I encountered an issue with the Lyft app in downtown Sacramento between 3:10 and 3:55. The app repeatedly failed to credit me for accepting and completing 5 rides due to a connection error. This caused my acceptance rate to drop, affecting my ability to continue working. The problem persisted until around 4 pm when the system normalized, but I was never credited for the rides I completed. I am a parent with a sick child who was in the hospital and has now been discharged, so I need to resolve this promptly to renew my express rental and resume driving. I aim to complete another set of 5 rides today and would appreciate assistance in correcting this issue so I can return to work as soon as possible. Thank you for your help.
Reported by GetHuman-davisham on Friday, July 6, 2018 1:35 AM
I recently noticed a charge of $[redacted] for the driver's deposit on my Bank of America account from last week, despite being denied employment with Lyft. My name is M. Willits, and you can reach me at [redacted]. It's been almost a week, and my deposit has not been refunded. I am becoming frustrated and need my return deposit without further delay. It's confusing why there was no immediate reimbursement after my background check came back clear. The lack of communication to resolve this matter besides a text is concerning. If my money is not returned today, I will involve my bank and take legal action. This situation is unjust as my background check cleared, and my deposit should have been returned. I await your email response regarding the timeline for the refund at [redacted] Your prompt attention to this matter is appreciated as the $[redacted] is crucial until my next paycheck.
Reported by GetHuman-arcaneve on Friday, July 6, 2018 1:05 PM
I was charged $15 at Kroger for a one-way trip because the driver went to my drop-off address first instead of picking me up at Kroger. Even though I showed "address unavailable" on my phone, which sometimes happens, making it impossible to fill in the pickup space, they usually find me anyway. I entered the drop-off address as my home. Why am I being charged for this trip when the driver mentioned having trouble with GPS addresses? I believe I should receive a credit, considering my frequent use of Lyft. I've spent over $[redacted] in the last 7 months. Being on a fixed income, promotions are important to me. Lyft is my sole means of transportation since moving from NJ and NY. Thank you, B.
Reported by GetHuman854932 on Friday, July 6, 2018 3:27 PM
On 7/5/18, I began my journey with driving and am enjoying it more than I expected. I encountered an unfortunate incident where a car abruptly stopped in front of me at a light, resulting in a minor collision between my Chevy Silverado and their Honda Civic. Thankfully, everyone involved seemed unharmed. The police indicated that I may face consequences for not being able to respond to a LYFT ride offer due to the accident. I am concerned about potential penalties for this situation as my priority was handling the accident aftermath. Despite this setback, I'm eager to get back on the road once my truck is fixed. Could someone guide me on locating the LYFT Hub in Omaha, Nebraska? Additionally, I received a citation for following too closely, which the officer explained, emphasizing the importance of maintaining a safe distance. Despite this being my first day encountering such an incident, I remain committed to assisting others through driving. Thank you for your assistance.
Reported by GetHuman-lbrazell on Friday, July 6, 2018 6:02 PM
My Galaxy S9 was left in a Lyft in Miami and has not been returned. The driver did not speak English, and we had to get out in the middle of the road to catch our train. After realizing the phone was left behind, it was turned off and the driver is not responding. Lyft's lost item process has been disappointing.
Reported by GetHuman-kmbuchan on Friday, July 6, 2018 8:33 PM
I am extremely disappointed with Lyft's service. On July 4th, I attempted to request a ride 8 to 10 times without any success. The following day, July 5th, I tried 10 to 12 times and still couldn't get a driver to respond. Today, on July 6th, my car broke down, leaving me stranded in [redacted]-degree heat. Despite trying around 25 times to secure a ride home, I received no responses. This lack of assistance in my time of need is concerning. I am relying on Lyft for transportation, particularly for a nearly [redacted]-mile journey. I urge Lyft to address these issues promptly to ensure reliable service for customers like me.
Reported by GetHuman856619 on Friday, July 6, 2018 11:10 PM
I arranged a Lyft ride for my chemotherapy appointment this morning at 8:30. It's crucial for me to plan ahead to avoid stress before a painful yet vital procedure. Unfortunately, my scheduled ride didn't arrive. By 8:45, no driver or message from Lyft had appeared. Feeling anxious, I had to quickly find an alternative to make it to my chemo appointment late. Lyft lacks a notification system for riders when a prescheduled driver is a no-show, causing inconvenience. I urge Lyft to either improve this feature or remove the scheduling option. Compensation for the distress, frustration, and tardiness to my essential appointment is warranted. Looking for a prompt resolution from Lyft.
Reported by GetHuman-agneswch on Saturday, July 7, 2018 5:35 AM
I have various devices but do not own a smartphone. I only use a voice cell phone and cannot receive text messages. I want to set up an Uber account without texting capabilities on my Verizon prepaid phone. I've saved a significant amount by not owning a smartphone over the years and value my privacy. I prefer using secure methods like encrypted email through a VPN. Can you provide instructions for setting up an account without relying on text messages?
Reported by GetHuman-billnick on Saturday, July 7, 2018 7:47 PM
I recently provided a ride for a passenger named Alex who turned out to be a lady. After dropping her at her destination, she mentioned leaving a bag in my car, which I promptly returned to her. However, she later claimed to have lost $[redacted] and her credit card in the car, leading to a misunderstanding. I cooperated with the investigation by contacting the police, who resolved the issue. For further details, you can contact the Glenn Heights Police Department and ask for Officer Berenice Weatherspoon, as she has documented the incident. Thank you.
Reported by GetHuman-lueconwe on Saturday, July 7, 2018 8:02 PM
I scheduled a Lyft ride for $29 on 6/7/18 at 6:00 am. I took this ride and it was approved. However, on the same day, at the same time, another ride was booked without my consent. I promptly canceled this unauthorized ride and was charged a $10 cancellation fee. Shortly after, yet another ride was charged to my account for $35.18 at 7:00 am, an hour later. By this time, I had already reached my destination and was on a bus. It makes no sense that I would require three rides for one trip. I have faced difficulty disputing these charges with Lyft as it can only be done online. I have submitted an online dispute but have been unable to reach a customer service representative from Lyft. The charges occurred within a 2-hour span, with two of them being unauthorized. I am seeking reimbursement of $35.18 and the $10 cancellation fee on my card. Card ending in [redacted], belonging to Christopher G.
Reported by GetHuman859359 on Sunday, July 8, 2018 12:35 AM
I prearranged a Lyft ride for 7:00 AM on 7/7/18 to pick me up when I finished work. The app said the driver would be there at 7:00 AM, but then at 7:06 AM I got a notification that the driver was 8 minutes away, which would be arriving at 7:14 AM. Since this was not what I scheduled, I canceled the ride. However, I was charged $10 for this cancellation, which I don't think is fair. I specifically asked for the ride at 7:00 AM, and Lyft confirmed a driver for that time. I am not happy with being charged when the service didn't meet the agreed time. I would like the charge to be refunded back to my card.
Reported by GetHuman859808 on Sunday, July 8, 2018 6:58 AM
I arranged a Lyft ride for a friend on Saturday, 07-07, from [redacted] Fairview Terrace, Indianapolis, Indiana, to [redacted] Michigan Rd. and back, totaling $9.46, with a $5.00 tip for a total of $14.46. However, I noticed an additional unauthorized $5.00 Lyft charge pending in my bank account today. I am concerned if the driver from the previous ride saved my details and is making unauthorized charges. Alternatively, could it be possible that the driver from the previous Lyft ride is managing to request rides using my account? I need some guidance on this issue, please advise.
Reported by GetHuman-randy_wi on Sunday, July 8, 2018 5:59 PM
I recently requested a Lyft ride and experienced a frustrating encounter with the driver, Anges. She called me and was rude, questioning why I contacted her, even though I had already entered my destination in the Lyft app. Additionally, after informing her she was 9 minutes away, she abruptly stated she wouldn't come to Missouri and hung up. When trying to address this with her and request a refund for the charge on my debit card, she disconnected the call mid-conversation. This left me feeling extremely upset, especially after a long flight when all I needed was a simple ride home. As a result, I had to use Uber instead, where I was treated more professionally. I am seeking a full reimbursement for the Lyft ride that never materialized and am puzzled as to why I was charged without a confirmed driver.
Reported by GetHuman-dinoraca on Monday, July 9, 2018 7:10 AM
I had a bad experience with a driver who parked across the street instead of at my pick up location. He was late due to not following GPS directions, making me late for an important appointment. Additionally, he was rude and his car smelled like old cigars. The agreed payment was $21, but he charged me an extra $16 for his mistakes. This is unacceptable, and I demand a refund or I will not use Lyft again. I am a loyal customer and this has upset me greatly.
Reported by GetHuman-kamicase on Monday, July 9, 2018 4:10 PM

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