Just wrote this in review of my ride. By far the scariest ride I’ve had—Lyft, taxi or o...

GetHuman841724's customer service issue with Lyft from July 2018

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The issue in GetHuman841724's own words
Just wrote this in review of my ride. By far the scariest ride I’ve had—Lyft, taxi or otherwise. **). Weaving within and outside lanes the duration of the drive. **). Talking with hands off the wheel. **). Asked us to talk with her because she was falling asleep and needed to talk to stay awake. **). Removed phone from stand to pull up photos of her family, then tried to hand us her phone to look at them (we didn’t take the phone). **). Made a phone call and talked (I think to her husband) for a few minutes. **). Started texting while driving on a busy highway right alongside a big truck. We asked her to stop texting, citing research that it is dangerous. She apologized and stopped. **). Slammed on the brakes at a stoplight. My hunch is her judgement was impaired due to drowsiness. **This was a terrifying ride. Huge relief to arrive at the airport. Assuming Lyft will reimburse the charge, right?
GetHuman841724 did not yet indicate what Lyft should do to make this right.
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Lyft

Customer service issue
Reported by GetHuman841724
Jul 2nd, 2018 - a yr ago
I have an issue with Lyft too
Fixed
Seen by 2 customers so far
Similar issue to 9045 others
0 customers following this
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Items needed
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Email address on account
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Timeline
GetHuman841724 started working on this issue
Jul 2nd, 2018 2:48pm
GetHuman841724 confirmed the issue is fixed. Hooray!
Jul 2nd, 2018 4:02pm