My name is George Ward. Ordinarily I love Lyft but last night I was at browns island in...
GetHuman836383's customer service issue with Lyft from June 2018
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My name is George Ward. Ordinarily I love Lyft but last night I was at browns island in Richmond and I was trying to get a Lyft on Tredegar Street. However the app couldn't figure out my location, so drivers couldn't find me and my friends. I ended up getting charged two $* cancellation fees, which I wanted to get refunds for. It was the apps fault that I had to cancel. Hope this all makes sense, and thanks very much.
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