My name is George Ward. Ordinarily I love Lyft but last night I was at browns island in...

GetHuman836383's customer service issue with Lyft from June 2018

Help with my Lyft issue
The issue in GetHuman836383's own words
My name is George Ward. Ordinarily I love Lyft but last night I was at browns island in Richmond and I was trying to get a Lyft on Tredegar Street. However the app couldn't figure out my location, so drivers couldn't find me and my friends. I ended up getting charged two $* cancellation fees, which I wanted to get refunds for. It was the apps fault that I had to cancel. Hope this all makes sense, and thanks very much.
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Lyft

Customer service issue
Reported by GetHuman836383
Jun 30th, 2018 - 10 mons ago
I have an issue with Lyft too
Fixed
Seen by 5 customers so far
Similar issue to 8790 others
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Timeline
GetHuman836383 started working on this issue
Jun 30th, 2018 1:35pm
GetHuman836383 indicated the issue is not fixed yet.
Jun 30th, 2018 3:56pm
GetHuman836383 indicated the issue is not fixed yet.
Jul 1st, 2018 12:08pm
GetHuman836383 indicated the issue is not fixed yet.
Jul 1st, 2018 12:11pm