I requested lyft ride by phone app. Could not figure out how to set pickup time needed...

GetHuman-rdemmitt's customer service issue with Lyft from June 2018

Help with my Lyft issue
The issue in GetHuman-rdemmitt's own words
I requested lyft ride by phone app. Could not figure out how to set pickup time needed which was **:** am today so I called l pressed call driver it called the drivers cell phone he answered I explained that my wife didnt need picked up until **:** am he said that was to long of a time frame and that i needed to cancel ,so did and called my bank and was already charged $ **.** on my card my concern is when I call back at **:** like driver said to do I will get a different driver and my card will be charged twice. If this happens I will never use lyft again. Some one please call ,text me on this matter asap. If that not possible e-mail me at R*****@***.com thank you
GetHuman-rdemmitt did not yet indicate what Lyft should do to make this right.
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How GetHuman-rdemmitt fixed the problem
Simply check your bank account balance it should automatically be put back in your account if you cancel your ride, and then if you
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Customer service issue
Reported by GetHuman-rdemmitt
Jun 28th, 2018 - a yr ago
I have an issue with Lyft too
GetHuman-rdemmitt shared how to fix
Seen by 6 customers so far
Similar issue to 8470 others
0 customers following this
Items needed
Account holder name
Email address on account
Phone number on account
Date of birth
GetHuman-rdemmitt started working on this issue
Jun 28th, 2018 3:13pm
GetHuman-rdemmitt confirmed the issue is fixed. Hooray!
Jun 29th, 2018 6:08pm