Just arrived at Miami airport and request a driver . Long flight tired anxious to get h...

GetHuman-runital's customer service issue with Lyft from June 2018

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The issue and preferred resolution, in GetHuman-runital's own words:
Just arrived at Miami airport and request a driver . Long flight tired anxious to get home . The drivers gps told him to go a certain route . He aid he must follow it although it was the long way home . When we got to the route home as it was told , the highway was closed and we had to go further and took us out of the way. *I live in Miami I don’t need to be given a tour of the city ... it as definitely not the way to go. *I’m very upset since I am tired , it is late and I want to get home .*The driver is excellent, but I hear that if the drivers don’t follow the route given they get points off . I’m very disappointed LYFT *I’ve been driving around and had to tell*The driver the route home was South not North .. I would have been the wrong direction totally.
I trust that Lyft will make this right and come up with a resolution that is fair.
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Customer service issue
Reported by GetHuman-runital
Jun 26th, 2018 - 2 mons ago
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GetHuman-runital started working on this issue
Jun 26th 3:17am