I use lyft every morning and I never pay more than $** today your driver Ryan dropped me off and it was $**. He outright told me in the car he was taking the longer route to get me to work to raise the ride price * mind you I got to work late due to that . He kept asking me for a tip and * stars and then when we got to my job he didn’t end the route so it over charged my card. When I called him on his lyft number once I was on break and noticed the over charge he stated there was a problem with the signal at my job but every other driver doesn’t have that problem . To be very honest he didn’t make me feel comfortable at all , I felt unsafe it was not an enjoyable ride at all. I hope you understand , please call me i would like to speak with someone over the phone.
I trust that Lyft will make this right and come up with a resolution that is fair.