I ordered a lyft today, he was unable to find the address. We conversed on the phone. H...

GetHuman-hollid's customer service issue with Lyft from June 2018

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Help with my Lyft issue
Before contacting them, items GetHuman-hollid may need:
Account holder name, Email address on account, Phone number on account, and Date of birth
GetHuman-hollid's next move: go to the Lyft help center.
Lyft doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-hollid will want to follow the link below to head to their help center. We will check on GetHuman-hollid later to make sure it's all set or try to help escalate.
The issue and preferred resolution, in GetHuman-hollid's own words:
I ordered a lyft today, he was unable to find the address. We conversed on the phone. He said he was going to try and drive around the block to find it. I then rcvd a message I rcvd a charge for $* for cancelling the ride. I never cancelled the ride and it was his inability to find the address. I would like to be reimbursed and file a formal complaint on him. His name was Paul in a white Chevy. I have his phone number should you need it to contact him. Very disappointed in the service! Feel like money was just stolen from me.*Frustrated,*Lisa Holliday ***-***-****
I trust that Lyft will make this right and come up with a resolution that is fair.
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Customer service issue
Reported by GetHuman-hollid
Jun 25th, 2018 - 2 mons ago
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GetHuman-hollid started working on this issue
Jun 25th 9:55pm