My underage granddaughter opened an account. What are you policies concerning underage...

GetHuman-tomnsand's customer service issue with Lyft from June 2018

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Help with my Lyft issue
Before contacting them, items GetHuman-tomnsand may need:
Account holder name, Email address on account, Phone number on account, and Date of birth
GetHuman-tomnsand's next move: go to the Lyft help center.
Lyft doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-tomnsand will want to follow the link below to head to their help center. We will check on GetHuman-tomnsand later to make sure it's all set or try to help escalate.
The issue and preferred resolution, in GetHuman-tomnsand's own words:
My underage granddaughter opened an account. What are you policies concerning underage riders. Also she has an account with a billing account. How do I find out what she is using for billing.
I trust that Lyft will make this right and come up with a resolution that is fair.
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Customer service issue
Reported by GetHuman-tomnsand
Jun 25th, 2018 - 2 mons ago
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GetHuman-tomnsand started working on this issue
Jun 25th 7:21pm