Good morning,*I’m Dr. Beverly Ruth Bader, an ** year-old retired clinical psychologist of ** years. I had a frustrating experience this past Wednesday, two days ago. I came into The New York Port Authority at *:** PM. At *:** PM or so I connected with LYFT. Dan responded. The map showed he was in a small black Toyota, only * minutes away. Fifteen minutes later, after I had called him twice, plus emailed him at least once, each with no response, I needed to take a regular cab!!! The price was ** dollars plus a * dollar tip! I was going to Waverly Street in Brookline Village. I was upset. I felt I was treated unfairly by Dan. Then, while still upset riding in an expensive cab to an appointment on Waverly Street, I received an unexpected email *from an entirely different LYFT driver saying HE would pick me up. By then my cellphone no longer had power so I couldn’t respond back to him telling him not to wait for me. Then I received an email stating that I was CHARGED * DOLLARS for standing up this second unknown LYFT driver that I never contacted. That made me even more upset. I was beside myself now.*I honestly feel that I was waiting twenty minutes for a ride that never came with no direst communication from the driver. I would appreciate it if you would kindly reimbursed me for ** dollars, the amount of the cab plus tip, for the unnecessary h***le that I was put through with LYFT! So frustrating. In addition, the * extra dollars, that I was charged by the second driver, should kindly be taken off my credit card.*I look forward to your helping me with this matter. I will be using LYFT at *:** AM again this morning from Waverly Street in Brookline, since I need to return to The New York Authority this early Friday morning. I do not like the politics of UBER so Lyft is my number one choice! I hope that I have an excellent experience this time. I always have been pleased using LYFT.*Thank you so very much for helping me. Beverly Ruth Bader
I trust that Lyft will make this right and come up with a resolution that is fair.