I have my credit card on file on my cell phone with Lyft and it has been working fine...
GetHuman758260's customer service issue with Lyft from June 2018
Help with my Lyft issue
Did we steer you to the right help?
Waiting to see if GetHuman758260 got the right customer help using our suggestion.
If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.
Top Tip from another customer
To change your account information just log into your Optimum account https://www.optimum.net/login/?referer=%2fpay-bill and you can see all your information there.
The issue in GetHuman758260's own words
I have my credit card on file on my cell phone with Lyft and it has been working fine. It is a pre-paid card. I reloaded last night with $*** at Walmart. It’s a My Vanilla Card Master Card.**Now Lyft won’t accept it. This is causing great problems for me!**I don’t have a car and right now I have to depend on the service to get around!**I need immediate help! **I have tried to delete the card and the system won’t allow me to do that! I can’t get Lyft rides until the problem is fixed!**For the time being I have no choice but to use your competitor Uber! This is not good for you and it’s not good for me! Uber is more expensive!**Please respond to me immediately!**The cell phone number is ***-***-**** if you have to help me while using the phone. My son’s name is Matt Freeman. That is his cell number. That is the number used to call the Lyfts and he has the number of the card. **If you want to talk about the purchase of the $*** from Walmart call ***-***-****. **I would appreciate an immediate call as he needs to use transportation service tomorrow morning (******). * am CST. He is available this evening at ** pm CST.
GetHuman758260 did not yet indicate what Lyft should do to make this right.
I have an issue with Lyft too
How GetHuman758260 fixed the problem
We are waiting for GetHuman758260 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common Lyft customer problems.