The app malfunctioned. I had it off, had been offline for over two hours, home in my PJ...

GetHuman-dartuso's customer service issue with Lyft from June 2018

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The issue in GetHuman-dartuso's own words
The app malfunctioned. I had it off, had been offline for over two hours, home in my PJs watching TV when I hear a beeping on my phone on the end table near me (phone wasn't in my hand even) and I see I have a rider alert! Of course I am in my PJs and done driving for the night so I didn't know what to do. Next thing I know is it shows declined rider and hurt my acceptance rate big time! Formerly I was ***percent acceptance rate! I am VERY UNHAPPY AND FRUSTRATED! Then NO WAY to contact LYFT customer support? Crazy! All of their online "help" makes you choose a topic which isn't even close to what I need help with! This wasn't my fault! I was offline. I want my acceptance rate fixed! I had no control over that app putting me back online! I NEVER TOUCHED the slider to go back online and wasn't even in the app at the time! I think Lyft does this on purpose so they don't have to pay me for a bonus because now my acceptance rate is below the threshold to qualify for it! Ugh! I think I am DONE with Lyft!*I trust that Lyft will make this right and come up with a resolution that is fair.
GetHuman-dartuso did not yet indicate what Lyft should do to make this right.
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Customer service issue
Reported by GetHuman-dartuso
Jun 4th, 2018 - 7 mons ago
I have an issue with Lyft too
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GetHuman-dartuso started working on this issue
Jun 4th, 2018 11:55pm