I requested a ride around *:**am (June *th). My driver took much longer than estimated...

GetHuman748362's customer service issue with Lyft from June 2018

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The issue in GetHuman748362's own words
I requested a ride around *:**am (June *th). My driver took much longer than estimated to pick me up, which led me to miss my *:** train even though the drive itself was only ** minutes. I have had similar experiences in the past. It seems like I really can't rely on Lyft to be part of my commute. Based on missing the estimates so badly, I would like a refund of this fare.**Also, the app crashed multiple times while I was trying to request the ride. I had to click through the screens quickly in order to request it without crashing. The last price I saw was $**.xx, but at the end I was charged $**.**.
GetHuman748362 did not yet indicate what Lyft should do to make this right.
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Customer service issue
Reported by GetHuman748362
Jun 4th, 2018 - a yr ago
I have an issue with Lyft too
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Seen by 2 customers so far
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GetHuman748362 started working on this issue
Jun 4th, 2018 4:15pm