Allegedly violated ToS, they refuse to explain how

GetHuman-ecom's customer service issue with Lyft from May 2018

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The issue in GetHuman-ecom's own words
I was trying to request a ride for my friends and I. ... My Lyft account says I'm locked out or my account is disabled. I've only used my account twice in the * months or so I've had it and had a perfect rider rating. I contacted support, and the first reply I got was "After investigating the issue with our risk team, I'm unable to re-open your account." Super unhelpful. I reached back out for a more human response and got back "Legally, we cannot release any of our internal processes except that we found your account to be violating our Terms of Service and you will no longer be able to use the Lyft platform." I don't understand how anyone could possibly violate the ToS in such a simple app: request ride, get ride, pay* where could a violation possibly occur?
They should either be able to explain how I allegedly violated their ToS to understand what not to do next time, or they should reinstate the account.
I've been a customer since Lyft came to my area last fall, but have only used the app twice, both times receiving perfect ratings.
Not a fix, but I started using Uber instead. It turns out they're cheaper anyway so it works out.
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Lyft

Lyft
Customer service issue
Reported by GetHuman-ecom
May 27th, 2018 - 3 years ago
Fixed
Seen by 56 customers so far
Similar issue to 443 others
0 customers following this
Items needed
Account holder name
Email address on account
Phone number on account
Date of birth

Timeline

GetHuman-ecom started working on this issue
May 27th, 2018 7:55pm
GetHuman-ecom indicated the issue is not fixed yet.
May 27th, 2018 10:29pm
GetHuman-ecom indicated the issue is not fixed yet.
May 27th, 2018 10:29pm
GetHuman-ecom indicated the issue is not fixed yet.
May 29th, 2018 4:49am
GetHuman-ecom indicated the issue is not fixed yet.
May 29th, 2018 5:06am
GetHuman-ecom indicated the issue is not fixed yet.
May 29th, 2018 5:07am

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