I had one driver tell me that she couldn’t find us and she cancelled our ride and said...

GetHuman-sshaaban's customer service issue with Lyft from May 2018

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I had one driver tell me that she couldn’t find us and she cancelled our ride and said we wouldn’t be charge, well I was charged a * dollar fee. Then I tried to get another drive which we called because he drove past us and then hung up on us. Our third attempt now and your driver was driving away from were we were waiting for him. And was charged another * dollar fee. So as of right now I was charged a total of ** dollars. I am not happy with this service and would like answer on what can be done to fix this problem.
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Lyft

Customer service issue
Reported by GetHuman-sshaaban
May 26th, 2018 - 6 mons ago
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Timeline
GetHuman-sshaaban started working on this issue
May 26th 8:20am
GetHuman-sshaaban confirmed the issue is fixed. Hooray!
May 28th 9:47pm
GetHuman-sshaaban confirmed the issue is fixed. Hooray!
May 28th 9:47pm