I requested a Lyft at LAX and was assigned a car with a ** minute estimate for pick up...

GetHuman-annewayn's customer service issue with Lyft from May 2018

Help with my Lyft issue
The issue in GetHuman-annewayn's own words
I requested a Lyft at LAX and was assigned a car with a ** minute estimate for pick up. The driver's name was Ali Reza. As we were walking to the pick-up location he called me and asked what city we were going to. I responded Culver City, and he said he would pick us up in less then ** minutes. After about * minutes we received notice that a different driver would arrive in ** minutes. Our feeling is the first driver, for whatever reason, didn't want to take us to where we wanted to go. We were annoyed and just cancelled. We did end up requesting another car which took quite a while to get us because apparently that driver had to drop someone else off before getting us. We are requesting either the fare be waived or reduced based on our having basically been dissed by one driver and having to to wait an inordinate amount of time for a second one. Perhaps we would have been better off just taking a taxi. We were very disappointed with this Lyft experience after a long flight home.
GetHuman-annewayn did not yet indicate what Lyft should do to make this right.
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How GetHuman-annewayn fixed the problem
Sent email directly to Lyft. Quick response back.
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Lyft

Customer service issue
Reported by GetHuman-annewayn
May 21st, 2018 - 6 mons ago
I have an issue with Lyft too
Fixed
Seen by 13 customers so far
Similar issue to 370 others
0 customers following this
Items needed
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Timeline
GetHuman-annewayn started working on this issue
May 21st 6:40am
GetHuman-annewayn indicated the issue is not fixed yet.
May 21st 8:23pm
GetHuman-annewayn indicated the issue is not fixed yet.
May 21st 8:24pm
GetHuman-annewayn indicated the issue is not fixed yet.
May 22nd 12:21am
GetHuman-annewayn indicated the issue is not fixed yet.
May 22nd 4:32pm
GetHuman-annewayn confirmed the issue is fixed. Hooray!
May 24th 2:45pm
GetHuman-annewayn indicated the issue is not fixed yet.
May 24th 2:46pm
GetHuman-annewayn confirmed the issue is fixed. Hooray!
May 24th 2:46pm