Lyft Customer Service Issues

I had a driver waiting for my family at Walmart with our infant and toddler. Despite us informing him of a 10-minute delay on our round trip, he left us stranded without the car seat under the Arizona sun. This behavior by Joseph in a white Corolla is unacceptable. We had to arrange another ride and find a car seat to get home. I need Lyft to contact me promptly. If not, I will consider a news conference in Phoenix to shed light on this incident. Please reach out to resolve this. Thank you. - Anthony B. [redacted].

There was a recent update to the Lyft application on May 8. I took a ride from Nashua, NH to Logan International Airport in Boston, MA on Sunday night. While in Massachusetts on Monday, I tried to get rides but had no luck, even near Fenway Park during a Red Sox game. Despite restarting the app, updating my phone, and resetting it, I still faced issues. Turns out, there was a software update last week that my phone should have installed automatically. Despite this, I was able to get rides on Sunday and even received ride requests on Monday. This experience has left me dissatisfied with Lyft’s service. In contrast, I've had no problems with Uber. Lyft should consider having a hotline like Uber's for customer support. Please contact me at [redacted] to discuss this matter. Thank you.

When I downloaded the Lyft app, I had previously used Uber but wanted to switch due to a bad experience. Upon arriving at my destination, someone mentioned the $50 free rides with Lyft, which I was unaware of. I tried to find more information within the app but couldn't locate any details. After searching online, I found a promo code for the $50 credit. Unfortunately, I couldn't activate it during my one-mile ride as I had already requested the Lyft. As a new customer transitioning from Uber, I believe this confusion should be addressed. Sincerely, Shaun B. Thank you.

I had two passengers with me tonight, May 15th, in a shared ride in Miami Beach. The first passenger was Bria, followed by Joe, who was dropped off first. When I attempted to enter Bria's drop-off location, the system froze due to the rainy weather and the app crashed. Despite my suggestion for Bria to input the details as a new ride, she declined, as she had already been charged $30 for the trip in her Lyft app. I couldn't proceed without the necessary information on my app, but Bria insisted I take her to her destination or she wouldn't leave the car. In a moment of urgency, I tried contacting emergency support, but received no response. I'm unsure how to proceed in this situation and am seeking assistance in resolving this matter and receiving compensation for the ride provided. Your prompt attention to this issue is greatly appreciated. Best regards.

I encountered a problem with a recent ride I booked. The GPS directed the driver to the wrong location, leading her to cancel the ride. Unfortunately, I am being charged for a ride that never occurred, along with a $5.00 fee. This is unacceptable, and I demand these charges be removed immediately from my bank account. The driver, "Stacey," displayed a poor attitude and refused to proceed with the correct location due to a GPS error. Subsequently, she canceled the ride. I called for another driver, who was able to locate me without issue and rectified the GPS error. I refuse to be charged for such poor customer service. Please address this issue promptly by reversing these incorrect charges from my bank account. It is crucial to rectify this situation as soon as possible.

Hello, I'm Jill Guido, a loyal customer since [redacted]. Recently, while shopping at Ralph's in Hollywood, California, I encountered an unsettling situation involving a Lyft driver. The driver blocked a handicap lane where I needed access, and after asking her to move, she became aggressive, even resorting to threatening violence. Despite my attempts to defuse the situation, she called the police on me. I noticed she was behaving erratically and even suspected she might be under the influence of drugs. This concerning incident unfolded with elderly passengers in her vehicle who seemed distressed by her behavior. I believe such conduct reflects poorly on your company and would appreciate knowing how you intend to address this matter. Here is the license plate of the vehicle: 8DIH608, a white VW Passat. Thank you for your attention to this issue. Jill Guido

Hello, I am writing to report an unpleasant experience I had with a ride I booked. Upon entering the vehicle, the driver informed me that the destination set in her alerts was different from mine, so she refused to take me. I was left in need of another driver, standing in the rain for about 11 minutes. I feel frustrated as I arranged the ride in advance to avoid such inconvenience. I find it unacceptable that a driver can cancel a ride once the passenger is already inside the car. The driver's behavior was disrespectful, as she even had her boyfriend in the vehicle. I rushed to meet her, only to be turned down after she had already accepted my fare. This entire situation was very distressing. I wish to address this issue and seek a resolution. I am disappointed to encounter such unprofessional conduct from one of your drivers. Thank you for addressing this matter promptly. Thank you.

I'm Merline Joseph. This morning, I requested a Lyft with the driver Asim, who had another passenger in the car. When I realized they were dropping that person off first, I asked to be let out between Jamaica Ave and 211th St. The driver couldn't stop the ride, so I canceled it. Now, I see a charge of $32.44 on my account, which should only be around $9. I was not taken to my destination. Please adjust the payment. I really can't afford to waste money. Thank you.

This morning's cab service experience was highly disappointing. I requested a cab at 7:33 AM, but by 7:44 AM, the driver with the initials MD was nowhere to be seen, causing significant delays. Despite the inconvenience, another driver was assigned, resulting in my children being late to school and me being reprimanded by my boss. The unprofessional service received is unacceptable, especially considering the nearly $24 charge. I am requesting a refund and an apology for the disruption caused. I am Roossvert Jimenez, and I can be reached at [redacted]. As a Social Worker, punctuality is crucial for my work with a vulnerable population. The initial driver, MD, must be addressed for the impact of their actions. A timely explanation from the driver or better communication is necessary to avoid such incidents in the future.

Hello Michael Griffin, I am in the process of becoming a driver for Lyft through the rental program. The issue I am facing is that my license is currently suspended due to non-payment of child support. However, once I secure a job, child support will immediately lift the suspension. My driving record reflects the suspension several times with restrictions related to driving for work purposes. I am willing to pay a fee to expedite the process on my end to ensure the suspension is lifted promptly. I want to avoid wasting $[redacted] and would prefer to allocate it towards this opportunity. I understand the fee is refundable, but I am relying on borrowed funds for the deposit. Please respond promptly as I am eager to start driving and earning income.

Hello, my name is Camolee. On Tuesday night, I requested four Lyft rides. Unfortunately, the first three drivers went to the wrong address. One driver, Jason, picked me up on the corner. Today, I requested another ride to [redacted] C St. NE but was taken to the wrong location. I had a disagreement with the driver and had to get out. I am frustrated as I rely on Lyft frequently and cannot afford these errors. I seek a refund for the rides on Tuesday and Thursday. Please contact me at [redacted]. Thank you.

Hello! Today, I used Lyft for the first time. I requested a ride and noticed that I was going to be picked up by a driver named Arthur. However, when I checked the app again, the driver's name had changed to Erik. Although Arthur arrived at my location while Erik was on his way, there seemed to be a mistake as both drivers were sent to me. I ended up cancelling the ride, which resulted in a $5 cancellation fee for both Arthur and Erik. When I tried to request another ride to get Arthur, the app assigned me a different driver, making me wait instead of being picked up by Arthur who was already there. Due to this mix-up, I kindly request a refund of the $5 cancellation fee. This was my first Lyft experience, and it was not as smooth as I had hoped. I have never encountered such an issue with Uber. Thank you for your assistance. Sincerely, Cassandra

When I booked a Lyft Line from my home at 6 pm on May 17, I rushed outside just in time but couldn't find the car. Despite entering my precise address and having used Lyft at this location before without problems, the car was seemingly halfway up the hill on my street. Before I could contact the driver to inquire about the location, my ride was canceled, and the car that seemed to be the driver's drove away. To avoid being late, I had to request a regular Lyft. I suspect I was charged for the canceled Lyft Line unfairly as I was ready on time and trying to reach my driver. I kindly request a refund if I was indeed charged for this.

I booked a Lyft ride from Los Altos to San Jose Airport for the next day between 8:25 to 8:40 A.M. The driver texted at 8:20 A.M. saying they were close, but then suddenly canceled, citing no available drivers, which I believe isn't true since the driver was already nearby. This left me stranded and panicking to get to the airport. I am extremely disappointed and will not be using Lyft again, and I will be advising my loved ones to do the same.

I had a frustrating experience with Lyft recently. I ordered a ride from Google building Mathilda 1 Sunnyvale to the San Jose airport with a tight schedule. However, when I confirmed the location, it showed Google mat 1. The first driver, Li, went to the wrong building and then canceled the ride after a confusing phone call. The second driver, Amir, was also difficult to deal with. Despite trying to give directions, he was rude and threatened to cancel the ride. He arrived eventually, but continued to lecture me about the address error and his professionalism. I had to handle the situation carefully to avoid missing my flight. The entire experience was upsetting, and I would appreciate a call to discuss further.

I need to report an incident involving a driver who took money from me during my ride. The incident occurred on Thursday, May 17th, when I was picked up at 4:58 PM in Cathedral City, California by Marbel, driving a red Toyota Camry with license plate number 7VJD024. I had two stops during the ride. I had counted $[redacted] in my wallet just before the trip, and before leaving the car at the first stop, I took out $40. Unintentionally, I left my purse in the car. When I realized the money was missing upon reaching my final destination, I found only a $5 and $10 in my wallet, expecting the rest to be in my purse. Unfortunately, I am aware I won't retrieve the money, but I want to ensure this doesn't occur to others. Thank you, F. Johnson.

I haven't received payment for a ride I gave on May 18th to a young lady from Illinois to Marcus Cinema in Chicago Heights. Also, there was an issue with a passenger named NatDaniel from University Park where the app froze, and I had to drop him off manually. Even after dropping him off, the app indicated I was still picking him up. When the app resumed, I had to quickly press arrive, pickup, and drop-off within a minute. I believe I didn't receive the correct payment for this trip. It showed a $10 bonus, but I received $3.99, less than expected. My name is Donald N. I also had some riders cancel on me, which I think I should have been compensated for. The app freezing caused me to cancel a ride, and I fear it might happen again, leading to unpaid rides.

I arranged a Lyft pick-up at LAX where the estimated wait time was 15 minutes. The driver assigned, Ali Reza, phoned me to ask our destination city, Culver City. He assured a pick-up in less than 10 minutes, but surprisingly, after 7 minutes, a notification indicated a new driver arriving in 13 minutes. It seemed the first driver was unwilling to take us to our destination. Frustrated, we canceled the ride and later requested another one. Unfortunately, that driver needed to drop off a passenger before picking us up, causing a significant delay. We feel our experience was poor, and we are considering requesting a fare reduction or refund due to the inconvenience. This Lyft trip left us disappointed after a tiring flight.

Lyft informed me that I would see the fare before booking. They provided me with a price that I accepted, yet the driver took a longer route without my consent. Afterwards, Lyft charged an extra $7, including a fee, to my PayPal account. It is unfair that drivers can take advantage of longer routes to increase their pay without consequences, leaving passengers to cover the costs. I am requesting a full refund for the additional charge, including the fee. Thank you for choosing Lyft!

Yesterday, on May 20th, I took a short trip from my pick-up location to my workplace at Ruby Tuesday in Clermont, FL ([redacted] E Highway 50). I was surprised to see a charge of $38 for this ride, especially since it was just a brief ten-minute drive with no tolls needed. I am very disappointed with Lyft for allowing the driver to overcharge me when my drop-off location was nowhere near my actual destination. I am requesting a full refund to be credited back to my bank account, as I don't want any ride credits. The driver must have forgotten to end the trip after dropping me off at work, but this mistake should not fall on me. Please contact me at [redacted] to discuss this matter further. Thank you.