I ordered a Lyft for someone else last night in Temecula. Once I got the driver info I...

GetHuman745996's customer service issue with Lyft from June 2018

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The issue in GetHuman745996's own words
I ordered a Lyft for someone else last night in Temecula. Once I got the driver info I called and told him that the ride was for someone else and that he was to be dropped off in Menifee. I now have a pending charge of $*** for a ** mile trip. I called the driver this morning and he says he was rerouted before he got to the pick up and it was picked up by another driver. I did not authorize this person to be taken ** miles and because the trip was rerouted the new driver did not have my instructions. I don't know why I didn't get a notification that it was being rerouted to another driver so that I could give him those instructions but I would like a refund because I did not authorize a ** mile trip.
GetHuman745996 did not yet indicate what Lyft should do to make this right.
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Lyft

Customer service issue
Reported by GetHuman745996
Jun 3rd, 2018 - 2y ago
I have an issue with Lyft too
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Seen by 4 customers so far
Similar issue to 244 others
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Timeline
GetHuman745996 started working on this issue
Jun 3rd, 2018 9:03pm
GetHuman745996 confirmed the issue is fixed. Hooray!
Jun 3rd, 2018 10:29pm