Driver cancelled ride with hostility when they were in sight. If you want *** character...

GetHuman-mbgemail's complaint issue with Lyft from May 2018

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The issue in GetHuman-mbgemail's own words
Driver cancelled ride with hostility when they were in sight. If you want *** characters: Requested ride, ride accepted, and then when “Jacob in a Jeep Grand Cherokee” arrived he was nowhere to be seen...I assured him I must be next door, but “Jacob” refused to listen to reason and said he was canceling my ride service and hung up on me and sped off. Not only completely inappropriate, but I did not make it to my great aunt in time to share her last moments with other family...understand that there is not a lot we can do in tough times, but when someone says they’ll pick me up I rely on that someone to get the job done. I didn’t get to see my great aunt before she passed and I will always remember this situation and I blame this “driver” for not getting me there. It was rude, inappropriate, and it cost me my last moments with a loved one. I’d like to know there are consequences for these actions. If anybody refused to do their jobs in any other profession they’d be fired. Please update me in this matter
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Lyft

complaint issue
Reported by GetHuman-mbgemail
May 3rd, 2018 - a yr ago
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GetHuman-mbgemail started working on this issue
May 3rd, 2018 12:56am