Driver cancelled ride with hostility when they were in sight. If you want *** character...

GetHuman-mbgemail's complaint issue with Lyft from May 2018

1 view
43279 similar
0 following
Help with my Lyft issue
First: share to improve GetHuman-mbgemail's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-mbgemail's next move: go to the Lyft help center.
Lyft doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-mbgemail will want to follow the link below to head to their help center. We will check on GetHuman-mbgemail later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman-mbgemail may need:
Account holder name, Email address on account, Phone number on account, and Date of birth
The issue in GetHuman-mbgemail's own words
Driver cancelled ride with hostility when they were in sight. If you want *** characters: Requested ride, ride accepted, and then when “Jacob in a Jeep Grand Cherokee” arrived he was nowhere to be seen...I assured him I must be next door, but “Jacob” refused to listen to reason and said he was canceling my ride service and hung up on me and sped off. Not only completely inappropriate, but I did not make it to my great aunt in time to share her last moments with other family...understand that there is not a lot we can do in tough times, but when someone says they’ll pick me up I rely on that someone to get the job done. I didn’t get to see my great aunt before she passed and I will always remember this situation and I blame this “driver” for not getting me there. It was rude, inappropriate, and it cost me my last moments with a loved one. I’d like to know there are consequences for these actions. If anybody refused to do their jobs in any other profession they’d be fired. Please update me in this matter
GetHuman-mbgemail did not yet indicate what Lyft should do to make this right.
I have an issue with Lyft too
How GetHuman-mbgemail fixed the problem
We are waiting for GetHuman-mbgemail to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Lyft's attention and get better help faster. Tap below to get started.
Having Lyft issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-mbgemail fixes it.
This email address isn't valid


complaint issue
Reported by GetHuman-mbgemail
May 3rd, 2018 - a yr ago
I have an issue with Lyft too
Not resolved
Seen by 1 customer so far
Similar issue to 43279 others
0 customers following this
Follow this issue to see how it gets fixed
GetHuman-mbgemail started working on this issue
May 3rd, 2018 12:56am