It was first time using your app trying to see what charges would be to few different l...

GetHuman633071's Billing Issue with Lyft from April 2018

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Help with my Lyft issue
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Account holder name, Email address on account, Phone number on account, and Date of birth
GetHuman633071's next move: try the Lyft help center again.
Lyft doesn't have a customer phone number that is answered by an agent. Instead, GetHuman633071 will want to follow the link below to head to their help center. We will check on GetHuman633071 later to make sure it's all set or try to help escalate.
The issue and preferred resolution, in GetHuman633071's own words:
It was first time using your app trying to see what charges would be to few different locations. At no time did I request to be picked up and all of a sudden being asked if I wanted to cancel ride, I indicated yes since was not looking to be picked up at that time. Now I have $** fee issued by Lyft. I want this credited back to my credit card immediately please. If it is not I will certainly never use your services and will spread the word how your company operates. Have used Uber, never an issue, first time on your app being charged for cancelling a service I never requested. Wonder who I may choose to do business with in the future.
I trust that Lyft will make this right and come up with a resolution that is fair.
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Lyft

Billing Issue
Reported by GetHuman633071
Apr 27th, 2018 - 3 mons ago
I have an issue with Lyft too
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Seen by 1 customer so far
Similar issue to 11682 others
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Timeline
GetHuman633071 started working on this issue
Apr 27th 12:11am