I am VERY close to switching to Uber at this point due to the fact that now * times in...

GetHuman631215's customer service issue with Lyft from April 2018

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Help with my Lyft issue
Before contacting them, items GetHuman631215 may need:
Account holder name, Email address on account, Phone number on account, and Date of birth
GetHuman631215's next move: go to the Lyft help center.
Lyft doesn't have a customer phone number that is answered by an agent. Instead, GetHuman631215 will want to follow the link below to head to their help center. We will check on GetHuman631215 later to make sure it's all set or try to help escalate.
The issue and preferred resolution, in GetHuman631215's own words:
I am VERY close to switching to Uber at this point due to the fact that now * times in the past two weeks, I have been on my way to pick someone up and all of a sudden the ride disappears. Sometimes I get a text saying Lyft cancelled the ride and sometimes I don't. I want a refund for all * of these rides. Its NOT okay to do this to drivers. I've read this is a frequent problem with Lyft so if this continues I will be switching to Uber.
I trust that Lyft will make this right and come up with a resolution that is fair.
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Lyft

Customer service issue
Reported by GetHuman631215
Apr 26th, 2018 - 3 mons ago
I have an issue with Lyft too
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Seen by 1 customer so far
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Timeline
GetHuman631215 started working on this issue
Apr 26th 3:34pm