Driver came into my complex but did not come to my door. We were waiting outside on th...

GetHuman743905's customer service issue with Lyft from June 2018

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Help with my Lyft issue
Before contacting them, items GetHuman743905 may need:
Account holder name, Email address on account, Phone number on account, and Date of birth
GetHuman743905's next move: go to the Lyft help center.
Lyft doesn't have a customer phone number that is answered by an agent. Instead, GetHuman743905 will want to follow the link below to head to their help center. We will check on GetHuman743905 later to make sure it's all set or try to help escalate.
The issue and preferred resolution, in GetHuman743905's own words:
Driver came into my complex but did not come to my door. We were waiting outside on the sidewalk at least ten min early. The driver was named Ruben. In a blue Hyundai he never came to my door. I missed the play I was going to see. I believe I should get a credit instead of being charged $*
I trust that Lyft will make this right and come up with a resolution that is fair.
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Lyft

Customer service issue
Reported by GetHuman743905
Jun 2nd, 2018 - 3 mons ago
I have an issue with Lyft too
Not resolved
Seen by 2 customers so far
Similar issue to 583 others
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Timeline
GetHuman743905 started working on this issue
Jun 2nd 11:55pm