Domain awaiting registration

GetHuman-jamesci's customer service issue with Lycos Inc from May 2018

Help with my Lycos Inc issue
The issue in GetHuman-jamesci's own words
I want to ensure that the domain is not cancelled. ... Problem: **The Lycos control panel for www.sjamalta.org is showing the message: 'www.sjamalta.org is awaiting registration'.**My credit card is valid and the payment is also set to auto-renew. I am trying to renew the domain manually through Lycos Domain payment gateway but I am getting the message: "Domain 'sjamalta.org' is UNAVAILABLE!"**My Lycos Domain Account number is Lycos Domain Names Account No: *********.**I have opened a ticket * days ago but I have not received any response. The agent assigned to the ticket is Kishor.nand.**I am very worried. This is the domain that St John Ambulance Malta uses. We are a voluntary organisation offering first aid & ambulance cover during community events in Malta.**Thanks,*James Cilia
My organisation is worried that it loses its well established web identity.
GetHuman-jamesci did not yet indicate what Lycos Inc should do to make this right.
over ** years
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Lycos Inc

lycos domains
Customer service issue
Reported by GetHuman-jamesci
May 22nd, 2018 - 6 mons ago
I have an issue with Lycos Inc too
Fixed
Seen by 13 customers so far
Similar issue to 630 others
0 customers following this
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Timeline
GetHuman-jamesci started working on this issue
May 22nd 5:48am
GetHuman-jamesci indicated the issue is not fixed yet.
May 22nd 7:23am
GetHuman-jamesci indicated the issue is not fixed yet.
May 22nd 7:23am
GetHuman-jamesci indicated the issue is not fixed yet.
May 22nd 7:24am
GetHuman-jamesci indicated the issue is not fixed yet.
May 22nd 11:48am
GetHuman-jamesci indicated the issue is not fixed yet.
May 23rd 7:03am
GetHuman-jamesci indicated the issue is not fixed yet.
May 23rd 7:09pm
GetHuman-jamesci indicated the issue is not fixed yet.
May 23rd 10:31pm
GetHuman-jamesci indicated the issue is not fixed yet.
May 25th 7:46am