I was introduced to Lyca by my partner who put £** credit on for me to get bundle M but...

GetHuman1368403's customer service issue with Lycamobile from October 2018

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The issue in GetHuman1368403's own words
I was introduced to Lyca by my partner who put £** credit on for me to get bundle M but in trying to do so it took all my credit & left me with *p so then I couldn’t even call lyca due to insignificant funds.my partner then rang customer service for lyca & was told to wait ** hrs then another ** hrs for them to contact me back to say if they would give me the credit I had paid for,in their words a good will gesture.lyca also sent me texts saying it was been looked into & would contact me ASAP & there would be no need to contact them.this was on ***** October & I’d still heard nothing & been without my new phone and having to use my old phone on giffgaff which I called lyca today off to explained myself yet again & was still told they was looking into it & told me to wait another ** hrs & before I could say anything the phone was put down on me.what a terribly run service lyca is.they have robbed me of £** just by me trying to join their mobile network.it is so frustrating & a big inconvenience for me & all these calls we have been making to lyca has cost us even more money & it is the only way to contact them.
GetHuman1368403 did not yet indicate what Lycamobile should do to make this right.
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Lycamobile

Customer service issue
Reported by GetHuman1368403
Oct 18th, 2018 - a mon ago
I have an issue with Lycamobile too
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Seen by 4 customers so far
Similar issue to 511 others
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Timeline
GetHuman1368403 started working on this issue
Oct 18th 9:38am
GetHuman1368403 indicated the issue is not fixed yet.
Oct 18th 9:39am