As you can see at the bottom...*after sending in my defective oakley glasses, and follo...

GetHuman-drsamg's Complaint issue with Luxottica from August 2020

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As you can see at the bottom...*after sending in my defective oakley glasses, and followed all instructions.....i have a settled warranty claim ( service request ******)*I was offered $*** for my defective oakley glasses. i was delayed in choosing my new glasses due to covid. now that i sent in my choice for new glasses, i just got an email saying, sorry...you must file a new claim....*that"s absurd to say the least.... *how do i simply have my settled claim honored ??* *Sam Gershenbaum, D.O.*Board Certified Plastic Surgeon (AOBS)*Brickell Riverfront Surgery Center*DrGCosmeticSurgery.com****-***-***** **Service Request *******Would like to finalize my choice under your warranty*delays were due to store closure for the covid* *I would like a pair of the Guage ** *PRODUCT DETAILS:*Frame color: Matte Gunmetal*Lens color: Prizm Sapphire Polarized*Fit: Standard*Product Code: OO****-**** ( Large )*I Would Imagine You Can Send Me A Credit For Future Use Of The Balance.*Many Thanks* *Sam Gershenbaum**** South Miami Ave*CU-C*Miami, FL ****** *Sam Gershenbaum, D.O.*Board Certified Plastic Surgeon (AOBS)*Brickell Riverfront Surgery Center*DrGCosmeticSurgery.com****-***-***** *In a message dated ********* *:**:** PM Eastern Standard Time, *****@***.com writes:* *Image** *Subject*Your Service Request *******Response By Email (Kristina S) (********** **:** PM)*Hello Sam,**Thank you for contacting Luxottica After Sales. We do apologize your replacement and original models are now out of stock. We are able to offer you a credit amount of $***.** in the warranty department. Please reply to this email with some other Oakley model codes or UPC (barcodes) you would like for replacement.**Best regards,***Luxottica Warranty & Repair Service Center*Question Reference * ******-*******Date Created: ********** **:** PM*Date Last Updated: ********** **:** PM*For additional information on Warranty Service or Replacement Parts, visit us at:*Oakley Service Portal*RayBan Service Portal*All Other Luxottica Brands Service Portal

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Luxottica

Complaint issue
Reported by GetHuman-drsamg
Aug 27th, 2020 - 7 months ago
Not resolved
Seen by 2 customers so far
Similar issue to 147 others
0 customers following this

Timeline

GetHuman-drsamg started working on this issue
Aug 27th, 2020 6:11pm