Hi -**I just purchased BE**** and LOVE the glasses. Unfortunately, the temple shape is...

GetHuman5142742's Complaint issue with Luxottica from August 2020

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The issue in GetHuman5142742's own words
Hi -**I just purchased BE**** and LOVE the glasses. Unfortunately, the temple shape is really bothersome and painful. I purchased them at my optometrist and they said there is nothing they can do about it. I have purchased temple cushions but they don't fit the end of the glasses. I've even tried to make a sleeve from silicone tubing which resolves the problem but creates a worse one.*I now have a very deep rash on the side of my nose from the fit. the only thing I can do at this point to wear the glasses is attached bandaids to the temple. I spent $*** on these prescription glasses (after the insurance payment) and I am unwilling to spend that much money on glasses and have to put band aids on the temples because the pressure is unbearable otherwise. Please let me know what you can do to help. As you can see from the images, this is my third pair of Burberry glasses and I've never had an issue before this. I do not want to have to buy another pair of prescription frames and spend $**** (my insurance only covers * pair annually). I will wait to hear back from you and hope to have a viable resolution.**Thank you,*Rosa Iglesias******@***.com****.***.****

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Luxottica

Complaint issue
Reported by GetHuman5142742
Aug 7th, 2020 - 7 months ago
Not resolved
Seen by 2 customers so far
Similar issue to 138 others
0 customers following this

Timeline

GetHuman5142742 started working on this issue
Aug 7th, 2020 11:48pm