I received a pair of broken Rayban lenses in the mail from Luxottica, and I reported th...

GetHuman3277427's Complaint issue with Luxottica from July 2019

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The issue in GetHuman3277427's own words
I received a pair of broken Rayban lenses in the mail from Luxottica, and I reported the issue to them. I originally paid $*** for a pair of lenses, which is already ridiculous, but then they told me that the warranty did not cover the crack in the lens (that was their mistake) being that it was broken upon arrival. They then told me that it would cost $*** to get the lenses repaired and sent back. I don’t have that kind of money to lay for someone else’s mistake. I want my money back or another replacement lens. The broken lens was on Luxottica because it arrived at my house and was already broken when I opened the package for the first time. I didn’t even get to attempt to put them into my frames because they were broken. I should not have to pay to fix something that should be under the manufacturing warranty that states it will cover manufacturing issues and defects, which obviously a crack occurring from the factory to my front door would be something the company has to offer. I want this resolved and I do not want to have to spend another penny to get it fixed, especially since it wasn’t my fault. My order number was ****** and was processed on Saturday, July **th.
I opened the package as soon as I received it and as I opened it to look at the lenses, I noticed it was cracked down the middle. That issue is on the manufacturer because that was the first thing I noticed when I opened the package.
I would like my money back if I return the broken product or a replacement sent in the mail free of charge.
I paid the money and tried to handle the issue reasonably. I was treated wrongly by being told I needed to pay more for an issue I did not create. I was given a bad product and told it was my fault.
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Luxottica

Rayban polarized New wayfarer **** ****** ***** *** *p lenses
Complaint issue
Reported by GetHuman3277427
Jul 19th, 2019 - a year ago
Not resolved
Seen by 26 customers so far
Similar issue to 168 others
0 customers following this

Timeline

GetHuman3277427 started working on this issue
Jul 19th, 2019 9:34pm
GetHuman3277427 indicated the issue is not fixed yet.
Jul 20th, 2019 1:48am
GetHuman3277427 indicated the issue is not fixed yet.
Jul 20th, 2019 1:54am
GetHuman3277427 indicated the issue is not fixed yet.
Jul 20th, 2019 2:45am
GetHuman3277427 indicated the issue is not fixed yet.
Jul 20th, 2019 2:46am
GetHuman3277427 indicated the issue is not fixed yet.
Jul 20th, 2019 2:46am
GetHuman3277427 indicated the issue is not fixed yet.
Jul 20th, 2019 2:46am
GetHuman3277427 indicated the issue is not fixed yet.
Jul 20th, 2019 2:46am
GetHuman3277427 indicated the issue is not fixed yet.
Jul 21st, 2019 2:02am
GetHuman3277427 indicated the issue is not fixed yet.
Jul 21st, 2019 2:06am
GetHuman3277427 indicated the issue is not fixed yet.
Jul 21st, 2019 1:28pm
GetHuman3277427 indicated the issue is not fixed yet.
Jul 21st, 2019 3:11pm
GetHuman3277427 indicated the issue is not fixed yet.
Jul 21st, 2019 10:52pm
GetHuman3277427 indicated the issue is not fixed yet.
Jul 21st, 2019 10:55pm
GetHuman3277427 indicated the issue is not fixed yet.
Jul 22nd, 2019 1:14am
GetHuman3277427 indicated the issue is not fixed yet.
Jul 22nd, 2019 1:54am
GetHuman3277427 indicated the issue is not fixed yet.
Jul 22nd, 2019 11:09am

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